Operations Center Specialist

• $38,381annual, Non-Exempt (Eligible for overtime)
• 40 hours per week
• This position will work onsite at UND Grand Forks, ND campus

The 24/7 Operations Center is responsible for receiving, coordinating, and dispatching emergency and non-emergency calls related to overall campus operations. The Center is also responsible for central station monitoring for critical UND systems along with electronic and key access campus wide. This position requires availability to work every other weekend and may include rotation of days, evenings, overnights and holidays.

• Answer calls for service and dispatch of appropriate personnel; responsible for customer-focused service.
  • Receive and prioritize calls for service, emergencies, alarms, and security-related incidents.
  • Contact and coordinate with the 911 center to dispatch first responders in an emergency. Dispatch facilities personnel as appropriate.
  • Document calls, incidents, activities, and responses in logs and computerized records systems.
  • Coordinate responses to emergencies including medical incidents, fire alarms, security breaches, suspicious activity, and severe weather events.
  • Evaluate and prioritize incoming calls, communicating effectively with various callers to obtain complete information to determine urgency and need for dispatch.
  • Exercise independent judgment while following appropriate procedures and policies in choosing the appropriate order in which to complete assigned tasks and initiate proper responses by other UND staff.
  • Perform other related operator and dispatch duties as may be assigned by the department.
• Operate security and building automation control and maintenance systems; locate, implement, and document required changes as needed per the request received from Facilities Management staff; prepare and maintain departmental records.
  • Evaluate nature and location of the alarm and provide timely notification and/or dispatch of appropriate personnel in accordance with operational procedures
  • Responsible for proper documentation of all alarms and central points
  • Responsible for immediate notification of all fire/life/safety alarms, dispatching of appropriate emergency response personnel and follow-up notifications for other personnel in accordance with operation procedures
  • Responsible for the safety and security of all audio and video recorded data
  • Prepare and maintain official records and actions taken
  • Input, update, request, transmit, and query information from a variety of sources to maintain accurate records
• Follow established procedures for issuing to or returning keys and electronic door access (EDA).
  • Prepare and maintain official records and actions taken
  • Responsible for the safety and security of all keys or building access devices distributed from the Operations Center
  • From UND buildings/offices to faculty, staff, students;
    To/from pre-authorized UND maintenance staff on a daily basis;
    To/from pre-authorized vendors/contractors either on a daily basis or for the duration of a specific project;
  • Responsible for scheduling of doors to lock/unlock for special events
  • Responsible for approval/removal of electronic door access requests within EBI security manager
  • Monitor facility access and respond to requests regarding visitor management and access control.
  • Troubleshoot when questions or concerns arise within EDA from campus public/building contacts
• Assists in timely and appropriate dispatch of officers and first responders during incident response Provide back up for Operations Center Manager during emergency situations
  • Coordinate emergency response activities related to electric, water, wastewater, gas, or other utility services.
  • Works within the National Incident Management…