Resident Service Coordinator

Grand Forks Housing Authority

Job Title:
Resident Service Coordinator

Classification: Full-Time, Non-Exempt, Benefit Eligible
Reports To: Director of Client Services

The Resident Service Coordinator (RSC) serves as a service facilitator to residents, supporting independence, self-reliance, and the ability to age in place. The RSC provides informal or limited case management and counseling; information and referral services; plans educational programming; and coordinates volunteer opportunities.

The RSC establishes and maintains partnerships with community service agencies, negotiates affordable services when needed, and educates residents on available resources. The position also monitors services delivered by third-party providers to ensure quality, appropriateness, and timeliness.

Working collaboratively with housing managers and property staff, the RSC empowers residents while avoiding the creation of unhealthy dependency and does not assume management or property administration responsibilities.

• Assist and advise residents and families regarding services necessary to maintain a self-reliant lifestyle
• Promote wellness activities for all residents
• Educate residents, families, and staff on available community resources
• Assist residents in building informal support networks with peers and family members
• Serve as a liaison between residents, community agencies, and service providers
• Collaborate as a team member with housing management staff in serving residents
• Encourage residents to proactively address social, psychological, and physical needs
• Facilitate access to services using the least restrictive interventions possible
• Assist residents or coordinate training related to understanding lease and tenancy obligations
• Maintain clear boundaries by not performing duties assigned to property management

• Monitor delivery of services to ensure they are appropriate, timely, and satisfactory
• Perform service management functions for residents requiring assistance
• Provide informal or limited case management, including assessment of social, psychological, and physical needs and development of service plans when services are not otherwise available
• Educate residents on service availability, application procedures, and resident rights (individually and in group settings)
• Report all suspected abuse to the appropriate agencies in accordance with legal requirements
• Establish and coordinate volunteer support programs with community organizations
• Advocate and, when appropriate, negotiate on behalf of residents for timely, affordable, and effective services, with an emphasis on on-site service delivery
• Assist residents with applications for benefits and entitlement programs and support access to transportation
• Meet with service providers as needed
• Develop and maintain a comprehensive directory of community services
• Assist management and third-party providers in identifying residents who may need services

The Resident Service Coordinator does not provide continuous direct support services, does not perform property management administrative duties, and is not an activities director. Educational programming that enhances independence and self-sufficiency is appropriate.

• Document contacts with residents, families, and service providers
• Maintain confidential resident files, including intake information, annual reviews, service termination documentation, abuse reports, and meeting notes
• Ensure all resident records are securely stored to protect confidentiality
• Complete accurate and timely reports for management, funders, and government agencies as required
• Seek additional service resources through private, local, state, and federal sources
• Develop service management plans as appropriate

• Bachelor’s degree preferred with concentration in Social Work, Gerontology, Psychology, Public Health, or a related field
• Demonstrated knowledge of community services and resources relevant to the resident population
• Experience in service coordination, facilitation, advocacy, and problem-solving
• Training or experience related to aging, disability services, mental health, and substance or medication misuse
• Knowledge of federal and state entitlement programs and eligibility requirements
• Awareness of legal and liability issues related to service coordination
• Strong communication, writing, organizational, and advocacy skills
• Appropriate professional license where applicable

We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other legally protected status. All employment decisions are made in accordance with applicable federal, state, and local laws.