Part-Time ParaTransit Dispatcher

Part-Time Para Transit Dispatcher Thursday - Saturday

Cities Area Transit seeks a reliable, customer-focused professional to coordinate our mobility‑impaired transit services.

This part‑time, front‑line position is responsible for dispatching system vehicles, working with drivers, and coordinating curb‑to‑curb transportation for our mobility‑impaired riders. You will serve as the critical communication link between drivers and the agency while managing real‑time scheduling and resolving customer concerns.

Schedule:

Thursday through Saturday, 3 PM–10:15 PM (perfect for those seeking weekend work with weekdays free).

• Duties may include using two‑way radio, telephone and/or computer to transmit assignments and compile daily operating statistics. Provides direction to and maintains two‑way communications with all operators, monitoring system performance and making scheduling adjustments where necessary to maximize on‑time performance, minimize customer wait times for on‑call or will‑call services, and minimize service disruptions as a result of vehicle/operator availability, and/or emergency situations.
• Projects a positive image to the public and provides exceptional customer service skills, which exhibit patience and consideration. Represent the agency to client base and the general public on an ongoing basis. Follow all City of Grand Forks policies and procedures.
• Strong computer skills, use of and ability to train on Dispatching software and/or present dispatch system.
• Assign work, vehicles, and on‑board equipment to operators and maintain check‑out logs. Work with supervisor when additional personnel are needed in the event of absences or increased service volumes, or to minimize service disruptions as a result of vehicle malfunctions, operator problems and/or emergency situations.
• Monitor drivers performance, ADA regulation compliance, vehicle status, and assist with passenger problems.
• Prepare transit reports as required.
• Perform duties and responsibilities as assigned.

Knowledge: Basic communications equipment, procedures and techniques; pertinent federal, state and local laws, codes and regulations; operations, services and activities of a municipal dispatch center; use and operation of the full array of public transit equipment independently; modern and complex principles and practices of radio communications and dispatch; interpret and explain city policies and procedures; analyze situations quickly and objectively and determine proper course of action.

Strong knowledge of Grand Forks urban area and the region.

Skills: Communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with city officials and the general public; maintain physical and mental capacity that allows sound decision‑making; detail oriented, accurate and organized; data entry computer skills.

Abilities: Learn modern and complex principles and practices of radio communications and dispatch; learn operations, services and activities of an urban transit system and dispatch center; ability to perform multiple tasks under stressful situations; work independently and with a variety of individuals; self‑motivated and strong customer skills; excellent safety and service record; ability to read, write and speak English clearly; effective written and oral communication.

Experience: One or two years of passenger transportation experience, training and/or supervision experience.

Training: High school diploma or GED equivalent.

License / Certificates: Possession of, or ability to obtain, an appropriate, valid driver’s license.

Grand Forks is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other protected class.