Service Writer

Skipper Bud’s has been serving boating customers across the Midwest since 1959, offering a comprehensive range of products and services for both new and experienced boaters. The company provides new and used boats, full-service maintenance and repair, and storage solutions for all seasons, positioning itself as a one-stop shop for boating needs. Customers are supported by knowledgeable sales and service staff who focus on building long-term relationships and protecting each customer’s investment.

Skipper Bud’s emphasizes trust, reliability, and ongoing support, and continues to grow its team through opportunities listed on its website.

The Service Writer role at Skipper Bud’s is a full-time, on-site position located in Grand Haven, MI. In this role, the Service Writer greets customers, listens to their service needs, and accurately documents work orders and repair requests. Responsibilities include coordinating service appointments, communicating with technicians, updating customers on repair status, and ensuring all documentation is complete and accurate. The Service Writer uses computer systems to enter service data, process invoices, and maintain records, while promoting a positive service experience and supporting customer satisfaction.

This role works closely with the service team to prioritize jobs, manage workflow, and uphold Skipper Bud’s standards for quality and safety.

• Candidates should possess strong Customer Service and Customer Satisfaction skills, with a focus on creating positive experiences and building long-term customer relationships.
• Candidates should possess effective Communication and Phone Etiquette skills to clearly explain service work, handle inquiries, and manage follow-up calls in a professional manner.
• Candidates should possess solid Computer Literacy skills, including the ability to use service management software, email, and basic office applications for data entry and documentation.
• Attention to detail and strong organizational skills to accurately prepare work orders, schedule service, and manage multiple tasks in a busy service environment.
• Ability to collaborate with technicians and other team members, and to work on-site in a fast-paced customer-facing role.
• Prior experience in automotive, marine, or equipment service writing or a related customer service role is beneficial.
• High school diploma or equivalent required; additional technical or business coursework is a plus.