Account Associate - Grand

The Account Associate at Credit Management Services, Inc. is responsible for contacting consumers and utilizing skip tracing techniques to locate consumer assets for debt collection purposes.

• Participation in a matching 401K program
• Recognitions for employee achievements and incentives
• Ongoing opportunities for training and professional development
• Up to $17/hour based on experience, plus commissions and bonuses
• Opportunity to enhance annual earnings with a quarterly review program your first year

• Utilize various skip tracing techniques to locate the correct parties
• Overcome stalls and objections and propose sources for debt payment
• Conduct verbal skip tracing procedures for non-right party contacts, including obtaining home address, home telephone number, and place of employment
• Follow scripted procedures when contacting the right party, identifying the consumer, the company, and requesting payment on the account
• Update customer records with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system
• Perform other duties as assigned

• High School Diploma or Equivalent
• Call Center experience is desired

• Goal-oriented mindset
• Ability to work in a team environment
• Proficiency in computer and phone usage

The Account Associate will work in a temperature-controlled office environment, primarily seated at a desk during scheduled hours. The role involves making telephone calls, typing on a standard keyboard, and interacting with computer resources.

Credit Management Services, Inc. is an equal opportunity employer and prohibits workplace harassment based on various factors.