Night Audit Associate

Benefits:

• 401(k) matching
• Employee discounts
• Paid time off
• Dental insurance
• Training & development
• Vision insurance

Major Functions:
Responsible for audit functions and to handle all aspects of accounting and controlling of the Hotel operations

Brief General

Job Description:

Responsible for ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out. Serve as the main point of contact for all guests requests/needs and then pursuing the issue to a resolution. The agent must exhibit courteous hospitality at all times and must be proactive in every area. Duties will include checking guests in and out of the hotel, revenue optimization, fulfilling their requests during their stay, answering telephone inquiries, making reservations, and other duties as assigned.

Must have a pleasant attitude and excellent demeanor. Must work well under pressure. Schedule flexibility is necessary.

• Responds quickly to requests from guests, supervisors or management in a timely, friendly and efficient manner and follows up to ensure guest satisfaction
• Possess knowledge of reservation and billing systems, maintain and control room inventory and availability and possess knowledge of hotel products, rates, and special programs and emergency procedures
• Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank. Follows hotel's credit policies
• Be knowledgeable in all hotel facilities and local area.
• Revenue optimization through check in, check out and attentive coordination of hotel services for the guest.
• Keep supplies and front desk neat and organized to department standards
• Log/Maintains security of equipment, keys, Lost and Found Items, and supplies issued each day
• Provides a professional image at all times through appearance and dress
• Follows and enforces company policies and procedures
• Other duties as assigned by supervisor or management

• Balances room accounts accurately and in a timely manner
• Balances cash, credit cards, direct bills, vouchers, and other hotel accounts accurately and on time Quickly locates sources of out-of-balance situations
• Makes appropriate adjustments or corrections to accounts
• Prepares accurate and useful reports
• Coordinates audit procedures with a minimum disruption to the front desk computer system
• Computes mathematical calculations accurately
• Successfully completes daily report
• Ensures that security cameras are functioning properly and all exterior doors are locked
• Completes all Express checkouts
• Able to stay on task and self-motivate
• Solves difficult problems which occur on the job
• Finds ways to do the job more efficiently
• Report unusual guest situations or encounters to the next shift and management
• Asks questions to immediate supervisor when necessary
• Fully understands the computerized reservation system
• Operate the telephone system
• Use judgement when enforcing hotel policies
• Teach others how to do the job and help other departments when needed
• Learns technical information quickly
• Divide attention among several tasks taking place at the same time
• Balance shift accurately

• No unexcused absences
• Give at least 2 hours advance notice when absence is anticipated
• Report to work on time
• Attend front desk meetings
• Wear appropriate uniform for the position and maintain a professional appearance
• Works at a rate sufficient to keep pace with the job demands
• Accepts work assignments without complaints
• Help co-workers with their job duties when needed
• Seeks out work assignments rather than wait for a supervisor’s direction

• Able to work independently, prioritize tasks and multi-task
• Ability to type 30-35 wpm
• Requires standing/walking/bending throughout shift and able to lift, carry and push up to 75 lbs
• Great customer service skills, verbal, and written skills
• Able to demonstrate problem solving skills and project a positive attitude over the telephone.
• Able to work all shifts and flexible schedules including weekends and holidays
• Valid driver's license and reliable…