Banking Specialist II

job title: banking specialist ii

department: gj deposit operations

status: non-exempt

salary range: $35,700 - $48,300

at timberline bank, our people are our most valuable asset. We seek qualified employees who enjoy people, are innovative, and who are eager to learn. We, in return, provide opportunities for personal advancement and professional growth. The driving force behind our dedication to providing a "better, faster, easier.

-always." experience is the timberline team. From the moment you enter the building, we greet you as a person, not an account number-our belief in the value of exceeding customers' high expectations is what makes timberline bank a bank here for our community. Our commitment has been and always will be to provide high-quality personalized customer service. With the timberline personal touch, the level of customer support is unparalleled.

We want to support you and your financial well-being, whether through your personal or commercial needs. Each customer contributes to the success of our small business. To us, it is personal.

at timberline bank, the core of our culture is in the following values. We believe heavily in fulfilling each one of these to the highest degree. Our culture is the foundation of who we are as a team, and as a business.

this position is responsible for providing quality customer service in processing customer transactions. Quality customer service includes accurate, efficient, courteous, and friendly transaction processing and cash handling. Adequate product knowledge is necessary to refer sales leads and to problem solve on an ongoing basis.

must be proficient and able to perform all essential duties and responsibilities of the banking specialist i. In addition, this position will:

• provide quality customer service promptly and courteously at all times.
• primarily responsible for answering telephone calls with exceptional telephone etiquette.
• process teller transactions accurately and efficiently.
• meet the required standards established for cash handling and cash disbursement.
• accurately meet policy requirements for teller drawer balancing.
• maintain a calm demeanor during periods of high volume.
• set up, maintain cleanliness of, and stock the coffee bar and make/serve coffee to customers and bank visitors.
• serve as the 1st floor kitchen monitor.
• maintain and organize 1st floor storage/supply room.
• responsible for branch supply orders for each department, inputting orders and delivering to proper departments upon arrival.
• guide existing and prospective customers on live tours of our timberline bank headquarters.
• determine the customers’ needs, offer solutions to meet those needs and problem solve on an ongoing basis.
• assist customers with queries concerning bank services.
• performs various clerical duties related to lending such as filing/scanning loan papers and verifying collateral insurance and lien filings.
• follow established audit, security, and compliance guidelines.
• represents timberline bank in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, good attendance, punctuality, flexibility, and adaptability in meeting bank and customer needs.
• interact with other teams to collaborate and solve problems.
• engage professionally in person, via email, and on the phone to assist with every customer’s needs or issue.
• work independently and in a team environment to maximize productivity in a most efficient manner.
• actively seek opportunities to contribute to teams outside immediate area of responsibility.
• adhere to timberline bank’s core values.
• perform research on fraudulent debit card transactions as well as placing debit card travel exceptions.
• accurately complete debit card limit increases and decreases, placing holds and stop payments, and more.
• researching and completing disputes for fraudulent and unauthorized debit card transactions.
• assist consumer and business customers…