Accounts Digital Banking Specialist

job title: new accounts digital banking specialist i

department: retail sales team

reports to: retail sales team

salary: $35,275 - $47,725

status: non-exempt

who we are

at timberline bank, our people are our most valuable asset. We seek qualified employees who enjoy people, are innovative, and who are eager to learn. We, in return, provide opportunities for personal advancement and professional growth. The driving force behind our dedication to providing “better, faster, easier.

-always." experience is the timberline team. From the moment you enter the building, we greet you as a person, not an account number- our belief in the value of exceeding customers' high expectations is what makes timberline bank a bank here for our community. Our commitment has been and always will be to provide high-quality personalized customer service. With timberline personal touch, the level of customer support is unparalleled.

We want to support you and your financial well-being, whether through your personal or commercial needs. Each customer contributes to the success of our small business. To us, it is personal.

what we value

at timberline bank, the core of our culture is in the following values. We believe heavily in fulfilling each one of these to the highest degree. Our culture is the foundation of who we are as a team, and as a business.

1. Exceeding customers’ high expectations

2. Empowering a dedicated team

3. Having fun while winning

4. Passionate about our communities

5. Value added resource for our customers (trusted advisor)

position summary

the new accounts digital banking specialist is a full-time, non-exempt, non-officer position based onsite at our grand junction headquarters. This role requires excellent customer service skills and the ability to work well with the team. In this position, you will act as a primary support resource for digital banking services, card servicing, fraud assistance, and customer account maintenance, providing frontline troubleshooting and operational support to both customers and internal banking teams.

essential duties and responsibilities:

• consistently deliver prompt, courteous and high-quality customer service.
• maintain strict confidentiality of sensitive customer and proprietary data.
• diagnose and resolve technical issues in person, by phone, and via email in a professional, efficient, and timely
• manner.
• assist customers with fraud claims, red flag identification, and secure handling of suspicious or unauthorized
• account activity.
• provide comprehensive support for digital banking services, including troubleshooting online banking access,
• password resets, lockouts, mobile banking, zelle, bill pay, e-statements, and related platform issues.
• assist customers with debit and credit card servicing, including activation, printing, travel exceptions, temporary
• limit adjustments, troubleshooting, and dispute intake.
• process customer account maintenance requests such as contact information updates and general post-opening
• maintenance.
• support customers with transfers, ach setups, ach/rdc troubleshooting, rdc installations, and temporary limit
• increases.
• complete customer requests for statements, research, end-of-year documents, and account history inquiries.
• provide operational support to bankers by assisting with account research, customer outreach, and coordination for
• client meetings.
• respond to customer inquiries received by phone, email, and in person, ensuring accurate information and timely
• follow‑through.
• support merchant services and business banking needs through referrals and troubleshooting related digital tools.
• maintain awareness of daily operational tasks such as morning work, balance calls, and general branch support as
• needed.
• perform administrative and compliance‑related tasks…