Advanced Medical Support Assistant

The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below.

The Advanced Medical Support Assistant (AMSA) has vacancies in the following sections of the service;
Care in the Community (CITC), Primary Acute Care Teams (PACT), Call Center and various specialty clinics at multiple locations. AMSAs provide specialized and expert administrative patient support in an interdisciplinary coordinated care delivery model.

IMPORTANT NOTICE:
This is an open continuous announcement until September 30, 2026. Qualified applicants will be considered and referred as vacancies become available. This announcement may close without advanced notice.

Major duties of the Advanced Medical Support Assistant (AMSA) include, but are not limited to:

* Adhering to the scheduling policies and procedures.

* Conducting special audits, studies, or surveys to development procedures.

* Ensure appointments are made from a provider's order.

* Coordinating administrative services for veterans, family members, caregivers, and general public, administrative and clinical staff to insure continuity of inpatient and outpatient care.

* Patient check-in process (in its entirety), including the printing of documentation needed for appointment.

* Explaining the VHA mandate to collect insurance information to Veterans and their families.

* Collecting, scanning, and updating health insurance information to aid in the revenue collection process.

* Completing patient check-out process daily, including completion of Return to Clinic (RTC) orders, creation of recall reminders, consult follow-up, no-showing patient appointments according to local policy, and any other action required to complete appointment process.

* Utilizing reports to assist in care delivery process.

* Resolving difficult problems and diffuses potential dissatisfaction with VA services.

* Responsible for VHIC Card process, Bene Travel requests assistance, understanding Heritage Medication Program, postage meters, UPS labels, and any other miscellaneous processes.

Work Schedule:

Full time;
Work schedule will be determine upon selection.

Pay:
Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of existing pay, higher or unique qualifications, or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave:
After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy:
After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement:
Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.

Insurance:
Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement).

Remote:
This is not a remote position

Telework:
Not available

Virtual:
This is not a virtual position

Financial Disclosure Report:
Not required