Surgical Counselor

Foresight Circle Clinic - GRAND JUNCTION, CO 81505 Overview Salary Range: $23.00 - $24.00 Hourly Description

EVP Eyecare is a privately held, portfolio company of The Cortec Group. Based in Denver, Colorado, EVP owns and operates a super-regional network of eyecare practices and surgical centers that conduct business under premier brands in Colorado, Texas and Arizona. We believe that delivering on an outstanding patient experience starts with building an outstanding employee experience.

Our mission is to improve peoples lives through better vision and outstanding patient experiences.

Our Surgical Counselors are responsible for introducing and educating our patients on the cataract and LASIK surgery experience and are responsible for taking our patients through the process of preparing for the surgical day by coordinating scheduling, gathering needed documentation for pre-certification, providing patient education and knowledge of insurance carrier.

The essential functions include, but are not limited to the following:

• Counsel and educate the patient about their upcoming surgery and lens options
• Set surgery dates, including all post‑surgical/treatment appointments
• Send necessary paperwork to authorization specialist for eligibility, benefits and authorization
• Confirm pre‑certification from insurance carriers received prior to procedure
• Discuss implant options and self‑pay fees including financing options
• Collect fees for specialty lenses
• Collect co‑insurance or co‑pays when applicable
• Issue refunds for cancelled surgeries
• Create H&P
• Send for Medical or Retinal clearance as necessary
• Obtain eyelid surgery authorizations
• Answer patient calls
• Send surgery operative notes, transfer of care letter, post‑op form and post‑op drop instructions to referring Optometrists (may be owned by Co‑Man instead of Surgical Counselor)
• QA surgery charts

• High school diploma or general education degree (GED).
• At least two years of work experience in a medical office setting.
• Prior Surgical Counseling experience preferred.
• Previous sales background is required.
• Knowledge of insurance carrier policies and procedures
• Use of kindness, empathy and patience when dealing with our patient population
• Attention to detail
• Comfortable with sales aspect of specialty lenses
• Ability to multi‑task
• Ability to work as a team member
• Requires skills in operating computers, EHR, word processing software, fax machines and copier machines.
• Cooperates and effectively communicates with all staff members and physicians about patient matters.
• Word processing software, Microsoft Word.
• Bilingual in Spanish preferred
• Knowledge of basic eye care and hygienic methods and practices involving the treatment of the eye.
• Strong organizational and interpersonal skills including the ability to manage interactions with difficult people.
• Knowledge of medical terminology.
• Strong knowledge of pharmacy abbreviations

Benefits include Medical, Dental, Vision Discounts, 401(k) with company match, Life Insurance, Short Term & Long‑Term Disability options, Employee Assistance Program, generous time off plans and company paid holidays.

EVP Eye Care and its family of brands (including Dallas Eye Care Associates, PLLC, The Eye Academy of America, LTD, Swagel Wootten Eye Center LTDW, SWH Optometry PC, and Total Vision Eye Care Group LLP) is subject to, and intends to comply with, various federal, state, and local vaccination requirements and mandates. This position is subject to a mandatory vaccination requirement and, if hired, you will be required to prove that you have received the COVID‑19 vaccine or have valid religious and/or medical reasons to not be vaccinated.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee…