IT Help Desk​/Desktop Support Consultant

IT Help Desk / Desktop Support Consultant

Position type:
Contract to hire

Duration: 6+ Months

Location:

Grand Junction, CO 81506 (onsite)

Overview

A client of Innova Solutions is hiring for an IT Help Desk / Desktop Support Consultant to provide Tier 2-3 technical support for approximately 10,000 users. Responsibilities include handling password resets, printer issues, internet connectivity problems, and basic hardware setups. The role requires strong Windows 10/11 and Microsoft 365 support skills and effective collaboration with team members to maintain operational efficiency.

Asan IT Help Desk / Desktop Support Consultant, you will:

• Be the first point of contact for end user issues.
• Manage, distribute, and escalate helpdesk tickets to other teams as needed.
• Follow up with customers to ensure issues are resolved.
• Troubleshoot and resolve problems related to Windows 10/11 and Microsoft 365 applications.
• Log and manage support tickets using a ticketing system (e.g., Manage Engine), adhering to processes and escalation protocols.
• Maintain detailed documentation of support activities and processes.
• Collaborate with team members to address challenges and improve service delivery.
• Provide timely solutions to basic technical issues to minimize business disruptions.
• Participate in ongoing training to enhance technical expertise and service quality.

Requirements:

• Proficiency in troubleshooting Windows 10/11 and Microsoft 365 applications.
• Familiarity with ticketing systems such as Manage Engine, Zen Desk, or equivalent.
• Strong ability to resolve printer issues, perform hardware setups, and handle password resets.
• Excellent documentation skills with attention to detail.
• Strong interpersonal and collaborative skills.
• Basic knowledge of IT hardware and software configurations.
• Proficient with Mac iOS and Microsoft Windows.
• Experience with network troubleshooting fundamentals.
• Excellent oral communication skills.
• Strong customer service orientation and proactive problem-solving approach.
• Familiarity with remote support tools.

Preferred Skills:

• IT certifications such as CompTIA A+, Network+, Microsoft MCP, or similar.
• Knowledge of cloud platforms and SaaS applications.

Pay Range and Benefits:

Pay range offered to a successful candidate will be based on factors including education, work experience, work location, specific duties, and certifications.

Innova Solutions offers benefits (based on eligibility) including Medical & Pharmacy, Dental/Vision, 401(k), HSA/FSA, Life Insurance, Disability coverage, Paid time off, and other benefits as required by law.

About Innova Solutions:

Founded in 1998 and headquartered in Atlanta, GA, Innova Solutions employs approximately 50,000 professionals worldwide and serves clients globally with technology and business transformation solutions.

Recent Recognitions:

• Forbes:
  One of America’s Best Employers for New Grads (2024)
• U.S. News & World Report:
  Best Companies to Work For (Private List, )
• SIA:
  Large IT Staffing Firm ranking (2024)
• Top private company in Atlanta by Atlanta Business Chronicle (2023)
• NMSDC:
  Large certified MBEs (2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Website:

Innova Solutions is an Equal Opportunity Employer. If you require a reasonable accommodation during the application process, please contact  or .

Contact: Nikita Awasthi, , nikit

Seniorities: Not Applicable

Employment type: Contract

Job function: Analyst

Industries: Hospitals and Health Care