IT Manager-Infrastructure

Position Overview

IT Manager — Infrastructure at Hilltop Community Resources

Full‑time, Monday – Friday, 9 am – 5 pm with on‑call duty rotation.

Annual starting salary range: $ – $.

Applications accepted until 12/29/2025
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Hilltop’s mission is to create connection to build a community where everyone belongs. We value Relationship, Integrity, Courage, Inclusivity, Growth, and Fun.

At Hilltop Community Resources, we are a multi‑faced non‑profit organization serving the community. Headquartered in beautiful Western Colorado, Hilltop has provided resources and support for a wide range of people for 75 years.

• Customer‑Focused IT Leadership
• Serve as a primary advocate for infrastructure stability, performance, and reliability, ensuring IT systems meet or exceed organizational needs.
• Build and maintain strong relationships with all departments to understand recurring infrastructure issues and upcoming needs; proactively implement scalable solutions.
• Serve as an escalation point for complex or urgent issues, ensuring timely resolution and clear communication.
• Promote a culture of proactive system management, reliability, and security.
• Team Oversight & Performance Management
• Supervise, mentor, and develop a team of infrastructure staff, fostering accountability, learning, and operational excellence.
• Oversee daily operations of Infrastructure team, including work assignments, prioritization, system monitoring, service requests, maintenance schedules, and incident response.
• Assist team members in removing roadblocks, acquiring training, tools, and resources where needed.
• Provide technical guidance on system design, troubleshooting and solution implementation.
• Conduct regular 1:1s and coaching discussions with Infrastructure staff, recognizing achievements, identifying opportunities for growth, and facilitating individualized professional development plans.
• Hands‑On Technical Support and Projects
• Respond directly to service desk tickets alongside the team, ensuring timely, high‑quality support and resolution. Provide remote and in‑person support for staff across multiple locations.
• Work closely with Enterprise Applications to resolve application and connectivity issues related to infrastructure services.
• Configure, administer, maintain, and upgrade systems and processes in areas of responsibility.
• Administer user accounts, access permissions, and group policy.
• Work at the highest technical level to evaluate, influence, architect, design, configure, and implement often‑complex solutions in areas of responsibility.
• Operational Management & Continuous Improvement
• Oversee daily infrastructure operations, monitoring performance, availability, reliability, utilization, and capacity.
• Establish, track, and report infrastructure KPIs; identify trends, risks, and opportunities to improve reliability, customer satisfaction, and business value.
• Oversee system lifecycle activities including procurement, onboarding, upgrades, release management, testing, documentation, and decommissioning.
• Provide technical review and approval for change management process.
• Define, refine, and enforce standard operating procedures to ensure consistent, high‑quality infrastructure management.
• Perform process audits and automated system monitors/alerts to ensure workflow and procedures are working as expected and are sufficient for meeting changing business needs. Conduct risk assessments to identify and address vulnerabilities. Develop controls and solutions that mitigate risks.
• Participate in policy‑writing, compliance reviews, and third‑party audits; serve as primary contact for auditors regarding areas of responsibility.
• Contribute to setting long‑term technology strategic direction and lifecycle management, including solution recommendations and roadmap development.
• Plan and manage designated operational budgets and licensing.
• Establish standards and manage acquisition of network/server equipment and cloud services; oversee negotiation, purchase, deployment, patch management/upgrades, and replacement/retirement of all equipment and services managed by the Infrastructure team.
• Manage…