IT Help Desk

job title: it help desk

department: information technology

status: non-exempt

salary: $35,379 - $47,865

at timberline bank, our people are our most valuable asset. We seek qualified employees who enjoy people, are innovative, and who are eager to learn. We, in return, provide opportunities for personal advancement and professional growth. The driving force behind our dedication to providing a "better, faster, easier.

-always." experience is the timberline team. From the moment you enter the building, we greet you as a person, not an account number-our belief in the value of exceeding customers' high expectations is what makes timberline bank a bank here for our community. Our commitment has been and always will be to provide high-quality personalized customer service. With the timberline personal touch, the level of customer support is unparalleled.

We want to support you and your financial well‑being, whether through your personal or commercial needs. Each customer contributes to the success of our small business. To us, it is personal.

at timberline bank, the core of our culture is in the following values. We believe heavily in fulfilling each one of these to the highest degree. Our culture is the foundation of who we are as a team, and as a business.

the it help desk position is a full‑time, non‑exempt position located in grand junction. This position, while based out of grand junction, will perform duties for the entire bank. This position will primarily focus on providing technical support to users by researching and answering questions, troubleshooting problems, and guiding users through corrective steps.

• serve as the first point of contact in providing help desk assistance to bank staff.
• utilize ticketing system to track and provide support to users’ tickets.
• respond to staff queries and provide resolution for issues related to pcs, phones, printers, etc. – resolution of these queries may be performed in person, over the phone, or via remote access.
• perform pc deployment – setting up new computers and/or systems, installing and configuring computer hardware, software, systems, networks, printers, scanners, etc.
• troubleshoot, install, repair, and resolve issues related to desktop/laptop computers, phones, printers, etc.
• conduct branch visits (audits) on a periodic basis.
• develop training materials and procedures, implement/conduct training for all users in regard to computers, systems, hardware, peripheral equipment, etc.
• create/maintain departmental solution articles.
• process employee onboarding and offboarding.
• assist other it staff as needed.
• provide quality customer service promptly and courteously at all times.
• follow established audit, security, and compliance guidelines and bank policies and procedures.
• ensure compliance with federal and state regulations as well as internal policies.
• duties may be expanded on as experience and professional goals are achieved.

• high school diploma or equivalent.
• degree in computer information systems, information technology, cybersecurity, or equivalent work experience desired.
• ability to work on a computer for extended hours at a time and ability to stand or sit for long periods of time, ability to lift 50 lbs.
• must have excellent verbal and written communication, organizational, and time management skills.
• proven attention to detail.
• ability to work unsupervised.
• ability to travel to aspen and montrose locations as needed.
• ability to multitask, manage priorities, and anticipate potential problems before they arise.
• strict adherence to deadlines and strong problem‑solving skills.
• general understanding of the following applications is preferred: windows client/server, active directory, microsoft 365.
• strong relationship‑building skills.
• team player with a strong, team‑focused attitude.
• ability to flourish in a fast‑paced, team‑based work environment.

• be thorough: ensure that work is…