Care Staff Supervisor

Care Staff Supervisor

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Description Hilltop's mission is to create connection to build a community where everyone belongs. We value Relationship, Integrity, Courage, Inclusivity, Growth, and Fun.

Hilltop's mission is to create connection to build a community where everyone belongs. We value Relationship, Integrity, Courage, Inclusivity, Growth, and Fun.

Who We Are At Hilltop Community Resources, we are more than a multi-faceted non‑profit organization that serves our community. We’re a large and vibrant collection of creative and driven individuals that each play a unique and important part in what we do every day. Headquartered in beautiful Western Colorado, Hilltop is invested in the betterment of where we live, work and play.

For 75 years, Hilltop has provided resources and support for a wide range of people of all ages, stages and walks of life. Our approach is rooted in our values that we weave into everything we do. We care about people and prioritize a healthy and happy workplace culture.

The Part You’ll Play Working at Hilltop is a fantastic opportunity with lots of chances for growth, connection and team building. Hilltop values the employee experience and promotes a culture of purpose and belonging for every employee. We believe work can be fulfilling and fun. This role is no exception. An overview of this position entails…This position is responsible for overseeing staff attendance, management, and responsibilities, and, as assigned, daily department operations.

Must be able to perform all duties of care staff including protective oversight of residents, hospitality, and customer service, while ensuring residents and participants have a safe, stimulating and enjoyable experience. Employees assigned to this position will also assist with laundry, food service, and activities as needed.

• Demonstrate ethical and professional behavior that align with the values of Hilltop’s Assisted Living Communities (ALCs), including Service 1, how we treat each other, and Service 2, how we treat the residents. Service 1 and Service 2 is demonstrated by setting boundaries, being predictable, consistent, kind, and transparent.
• Conducts oneself as a leader by taking ownership of the program and providing quality of care; commits to the betterment and growth of ALCs by offering solutions, developing processes, promoting communication with others, supporting communication from staff to management, prioritizing tasks, and actively participating in problem resolution.
• Supervise staff functions such as scheduling, hiring, performance management, training, customer service, and resolving personnel matters. Promote staff development by seeking input, identifying strengths and weaknesses, and addressing behaviors constructively when needed. Document routine feedback on a regularly scheduled basis.
• Maintain adequate staffing at all times based on work load, including covering for staff absences when needed.
• Monitor and process staff timesheets for accuracy and overtime usage.
• Provide general oversight of QMAP-certified care staff to coordinate/assign duties, review documentation, perform medication cart inventory audits, review medication disposal, and ensure accuracy of Medication Administration procedures and processes.
• Communicate resident concerns, and recommend care plan changes to the appropriate individual; facility nurse, Care Coordinator or Manager, resident physician, department manager, etc.
• Assist manager, when needed, with program inquiries which may require meeting with prospective families, maintaining and completing inquiry packets and forms, and entering and maintaining inquiry files in the current customer relationship management software.
• Depending on assignment, may manage new program enrollments including reviewing, gathering, creating, and faxing information to physicians; ensures forms are returned.
• Depending on assignment, may manage Census and Daily Schedule within the assigned department.
• Assist in directing emergency situations and making decisions which are in the best…