Customer Concierge

job title: customer concierge i

department: deposit operations

reports to: vice president – consumer lending

status: non-exempt, part-time

salary: $16.00 - $21.28 per hour

at timberline bank, our people are our most valuable asset. We seek qualified employees who enjoy people, are innovative, and who are eager to learn. We, in return, provide opportunities for personal advancement and professional growth. The driving force behind our dedication to providing a "better, faster, easier.

-always." experience is the timberline team. From the moment you enter the building, we greet you as a person, not an account number-our belief in the value of exceeding customers' high expectations is what makes timberline bank a bank here for our community. Our commitment has been and always will be to provide high-quality personalized customer service. With the timberline personal touch, the level of customer support is unparalleled.

We want to support you and your financial well‑being, whether through your personal or commercial needs. Each customer contributes to the success of our small business. To us, it is personal.

at timberline bank, the core of our culture is in the following values. We believe heavily in fulfilling each one of these to the highest degree. Our culture is the foundation of who we are as a team, and as a business.

• exceeding customers’ high expectations
• empowering a dedicated team
• having fun while winning
• passionate about our communities
• value added resource for our customers (trusted advisor)

the customer concierge i is a customer-facing, fast-paced role focused on providing excellent coffee service and maintaining a welcoming lobby environment. The position involves barista-style coffee preparation, handling customer interactions, and supporting the front desk. This role requires a mix of hands-on responsibilities, including setting up and closing the coffee bar, restocking supplies, and ensuring the lobby is ready for customers.

The position is part-time, working from 8 am to 5 pm, tuesdays, thursdays, and saturdays.

• open and close the coffee bar daily, ensuring it is stocked with coffee, milk, and supplies, and ready for customers.
• prepare and serve coffee to customers and visitors while maintaining a professional, efficient, and friendly demeanor.
• monitor and restock coffee bar supplies throughout the day, including milk, coffee grounds, and cups/lids.
• maintain cleanliness and organization of the coffee bar area, ensuring it’s always presentable and functional.
• refill water stations in the lobby and meeting rooms, ensuring all areas are well-maintained and ready for use.
• collaborate with the team to provide excellent customer service and create a welcoming atmosphere.

• greet customers and visitors promptly and courteously, ensuring a positive first impression.
• bilingual team members play will help create a seamless experience for spanish-speaking customers by providing translation support within the branch, as well as cross-functional translation assistance to departments such as the teller line, new accounts, and lending as needed.
• open the front doors at 9:00 am and ensure the lobby is tidy, including restocking the kids’ corner and removing any trash or clutter.
• manage the lobby merchandise, restocking items as needed and keeping the area clean and organized.
• accept legal documents and signed deliveries, recording necessary information and forwarding to appropriate departments.
• provide bank tours for customers as needed, maintaining professionalism without disrupting other duties.
• prepare the lobby for monday morning meetings, ensuring the space is clean, organized, and ready for staff and/or monthly non-profit host.

• manage and organize the 1st floor storage closet, ensuring supplies are well-stocked and accessible for all departments.
• track coffee bar inventory ensuring timely deliveries and proper stock levels.
• assist with planning and executing employee events, including backup for the administrative assistant role.
• other…