Front End​/Asst Dept Leader

Overview

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Assist in directing and supervising all functions, duties and activities for the Front-end department. Support the day-to-day functions of the Front-end operations.

Responsible for assisting with the execution of best practices, goals and Front-end standards established for the department. Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion and safety.

Note:

This description reflects the responsibilities for the Front-end department role. Includes guidance on customer service, safety, operations, and standards adherence.

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the departments and respond to questions with product suggestions.
• Assist with monitoring and control of supply expenses for the department.
• Assist with managing cash control, sales and cash records for the store.
• Manage the scheduling of Front-end associates to provide adequate department coverage.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take action on financial reports.
• Assist with creating and executing budgets and scheduling of labor in partnership with store management.
• Assist in the development and implementation of department action plans to achieve desired results.
• Collaborate with Front-end associates and promote teamwork.
• Display a positive attitude and stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines; ensure proper temperatures in cases and coolers and maintain temperature logs.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions.
• Practice preventive maintenance by inspecting equipment and notifying appropriate management of repairs.
• Notify management of customer or employee accidents and report safety risks or issues.
• Adhere to all local, state and federal laws and company guidelines.
• Ability to work cooperatively in a high-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, subtraction)
• Retail or Customer Service experience

• High school diploma or equivalent
• Management experience
• Second language (speaking, reading and/or writing)

Based in Colorado, City Market merged with The Kroger Company in 1983. Today, we’re proudly serving City Market customers in 34 stores throughout Colorado, Utah and Wyoming. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose:
To Feed the Human Spirit. We strive to create amazing experiences for our customers, communities and each other, with food at the heart of it all.

Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our City Market family.