Operations Coordinator, Client Relations

The Operations Coordinator, Client Relations supports the client-facing team by managing operational processes, systems, orders, stock, and performance reporting. The role helps improve the client experience, support sales growth, and ensure the team meets its service targets.

• Support daily management of client cases, team performance data, operational systems, and issue resolution.
• Manage corporate sales orders, payment processing, fulfillment coordination, personalization, and order communications.
• Monitor client satisfaction performance, analyze feedback, and develop solutions to improve the experience.
• Coordinate stock requests, visibility, inventory, and transfers for client relations orders.
• Maintain the knowledge database, train team members, and develop operational processes and roadmaps.
• Test system updates, support special projects, and report operational challenges and opportunities.

• College or technical degree.
• At least 5 years of experience in luxury retail or a service-related industry, with an understanding of luxury culture.
• Experience with call center operations, SAP, and client services or CRM tools.
• Experience establishing processes and workflows and integrating systems solutions.
• Strong communication, multitasking, problem-solving, and technical learning skills.
• Ability to support clients and develop and motivate teams with empathy.