Service Engineer - SAFRAN Helicopter Engines , INC

Service Engineer (H/F) - SAFRAN HELICOPTER ENGINES USA, INC

AEROCONTACT

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés.

Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2024 » du magazine TIME. Safran Helicopter Engines est le leader mondial de la motorisation pour hélicoptères, avec plus de 75 000 moteurs produits depuis sa création. La société offre la plus large gamme de turbomoteurs et compte 2 500 clients répartis dans 155 pays.

Provides Technical Support to Field Representatives & Customers for Safran HE engines in service. Maintains visibility on Performance & Reliability of Safran HE engines in service.

• Deliver expert-level technical support to Field Representatives and customers through phone consultations, email correspondence, and on‑site engagements, ensuring timely resolution of complex issues.
• Draft, validate, and authorize technical agreements under design office delegation, aligning with regulatory standards and engineering best practices.
• Lead root cause investigations for in‑service incidents, producing comprehensive analytical reports that inform corrective actions and enhance operational safety.
• Drive continuous improvement in engine maintainability, initiating updates to maintenance procedures that optimize performance and reduce downtime.
• Analyze Health Monitoring data and engine parameters to troubleshoot engine fault codes/issues in‑service and/or provide maintenance recommendations as required.
• Perform advanced data analysis on engine removals and reliability metrics to identify systemic trends, propose actionable solutions and support fleet‑wide reliability enhancements.
• Ensure product safety, reliability and improvement through the above‑mentioned activities.
• Must have proficiency in written and spoken English.

10%.

Defines project objects and develops procedures, identifies problems, and recommends solutions, requests expenditure. Has authority to act at his/her own discretion, with short‑term review by the Director of Engineering Support. Divulging of confidential and/or sensitive information could lead to damage to the reputation and/or competitive posture of the corporation.

• Education:
  
  Bachelor's degree in aerospace/mechanical engineering as a minimum; master's degree preferred, or A&P Mechanic with at least 8 years of relevant experience in the field of Aeronautical Maintenance.
• Knowledge:
  Good working knowledge in Gas Turbine Engines and/or Helicopter Systems;
  Good working knowledge of the Microsoft Office suite.
• Skills & Abilities:
  Ability to work in a multi‑project and cultural environment. Confident to present in front of an audience or customers. Excellent interpersonal and communication skills (both written and oral). Familiarity with the French language preferred.

Regularly required to use hands to finger, handle, or feel and reach with hands and arms. Frequently required to stand. Must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Director

Full‑time

Engineering and Information Technology

Staffing and Recruiting