Donor Center Technician

Job Summary

Want to Expand your career-development potential, your ability to help donors and patients, and your access to professional opportunities? We’re growing fast. Octapharma Plasma can enhance your life and the career development opportunities throughout our company, especially our donation centers. Because you’re someone who loves to learn, enjoys people, and has a real heart to help, we encourage you to join us as a Donor Center Technician 1.

• Ensures total operation is compliant with state and federal regulations (e.g. FDA approved Standard Operating Procedures, OSHA, CLIA, and GMP) to maintain the highest production standards and ensure facility compliance.
• Maintains high level of customer service and positive donor experience.
• Maintains cleanliness of the work area to ensure a clean and professional environment. Stocks and maintains an orderly work area with sufficient supplies to meet production demands.
• Maintains Donor Center equipment based on Standard Operating Procedures and applicable manufacturer instructions.
• Monitors donor conditions, employing techniques to ensure donor comfort, safety, and the quality of plasma product.
• Maintains donor confidentiality based on company policy.
• Maintains complete and accurate record keeping per company’s Standard Operating Procedures.
• Is responsible for troubleshooting machine alarms/alerts and performs QCs routinely (daily/monthly) on equipment.
• Cleans any blood or plasma spills and performs proper procedure for disposition of biohazardous waste.
• Ensures that the donor meets eligibility criteria based on Standard Operating Procedures.
• Performs finger stick for Microhematocrit and Total Protein determination.
• Registers applicant donors per Standard Operating Procedures.
• Sets up and prepares all equipment and disposable supplies for venipuncture and plasmapheresis procedures.
• Disconnects donor after plasmapheresis process is completed.
• Maintains proper ratio to ensure donor safety and product quality.
• Operates the automated plasmapheresis machines, including response and evaluation of all machine alarms and alerts, responds to donor adverse events, and documents exceptions.
• Performs prompt and sterile collection and storage of plasma product and samples per Standard Operating Procedures.
• Handles tested and untested product, as well as product with unsuitable test results.
• Properly organizes samples and product in a walk-in storage freezer per Standard Operating Procedures.
• Prepares product and samples for shipments, per Standard Operating Procedures and federal transportation regulations.
• Monitors freezer and refrigerator temperatures and immediately informs appropriate personnel if equipment is not functioning properly; records variance if applicable.
• Performs donor vitals evaluation per Standard Operating Procedure.
• Performs other job‑related tasks, as assigned.

• High school diploma or equivalent (GED) required.
• Three (3) months’ experience in a clerical or customer service position preferred.
• Specific certification or licensing based on State requirements.
• Basic computer knowledge and skills required.
• Ability to speak, read, write (legibly and accurately), and understand English required.
• Bilingual in Spanish preferred (location specific).
• Strong customer service skills required.
• Strong organizational skills required.
• Ability to read, follow, and interpret regulations, instructions and manuals required.
• Ability to understand verbal instruction required.
• Ability to read numbers on screening equipment and perform basic mathematical calculations required.
• Effective communication skills required.
• Must be able to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis.
• Attendance and punctuality required.

• Always utilize all required and appropriate PPE (Personal Protective Equipment).
• Ability to sit or stand for extended periods.
• Ability to tug, lift, and pull up to thirty‑five pounds.
• Ability to bend, stoop, or kneel.
• Occupational exposure to blood‑borne pathogens.
• Ability to view a video display terminal less than 18 inches away from the face for extended periods of time, up to four…