People Service Center; PSC Coordinator - Bilingual

Overview

Join to apply for the People Service Center (PSC) Coordinator role at Varsity Brands
.

Work Type:
Full Time Onsite

Location:

950 East Avenue K, Grand Prairie, TX

Work Hours:

Monday – Friday 8AM-5PM

Travel Requirement:
Less than 5%

Compensation: $22–$24 an hour

How You Will Make An Impact:
The People Service Center Coordinator is responsible for supporting HR functions including administration, employee relations, policy and procedure development and education, and will be a key contributor in Varsity Brands People Resources Services Center. In this role you will help elevate the employee experience focusing on onboarding, offboarding, general HR questions, payroll, benefits, and unemployment claims. The People Service Center Coordinator will support the Manager, People Resource Service Center and will interact with all levels of employees.

You will also partner with HRBP’s, and their departments in fulfilling all HR needs and other administrative tasks. A core foundation of HR knowledge and the ability to balance priorities will be key to operating successfully in the role.

• Manage and respond to all internal and external HR Tier 1 inquiries or requests
• Escalate Tier 2 issues to departmental COE’s for resolution
• Promote and raise awareness to ensure that employees are effectively utilizing the direct access resources of intranet and Workday
• Help Manage the onboarding and offboarding aspects of the employee lifecycle
• Process background screens in compliance with Varsity Brands and EEOC hiring rules and standards
• Process and respond to employment verifications and unemployment claims
• Offer information about benefits, compensation, and payroll, to employees
• Effective front-line initial POC response in Workday Help system for addressing employee concerns
• Supporting a large volume of in-person inquiries at the facility
• Investigate employee concerns thoroughly, confidentially, and timely; provide HR support for all aspects of work from the Human Resources Department
• Create, issue, and track new seasonal staff agreements and file properly to ensure SOX compliance; provide reporting and information to other COEs/business groups as needed
• Maintain New Hire Folders in shared drive; maintain Docu Sign required forms
• Other duties as assigned

• Ability to handle sensitive matters and information with tact, diplomacy, and confidentiality
• Attention to detail, ability to multitask, stay organized and prioritize tasks with strict deadlines; self-motivated team player with ability to work independently
• Ability to work in a fast-paced environment and pivot focus of responsibilities smoothly
• Incorporate customer-centric values and SPIRIT principles into the company’s mission, vision, and core values
• Strong communication skills across all levels of an organization
• Knowledge of Federal and State HR laws and regulations; comfortable with conflict resolution
• Proficient in Outlook, Microsoft Word, Excel, and Power Point
• Technology savvy; knowledge of Workday, UKG, ADP is a plus

• Bilingual English/Spanish required
• High school diploma or GED required;
  Associate degree preferred
• 1-2 years of relevant HR experience; understanding of HR tools such as ATS, HRIS, timekeeping and payroll systems
• Knowledge of Federal and State HR laws and regulations
• Conflict resolution skills
• Proven ability to communicate effectively across all levels of an organization
• Intermediate Microsoft Office skills; ability to learn new systems; some work may be processed manually

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This role is in-office and largely sedentary with occasional filing and handling of files.

Service - We lead with heart. We champion community.

Passion - We love what we do. It fuels our purpose.

Integrity - We do what we promise. We own our actions and decisions.

Respect - We earn it by giving it. Because everyone deserves it.

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