IT Operations Professional

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That is why we always put our people first.

Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you.

Transform the everyday with us!

We are seeking a versatile IT/OT Operations Professional to support the technology infrastructure of our 24/7 manufacturing site. This role is critical to maintaining business continuity across IT and OT environments, including end‑user support, servers, networks, industrial devices, and production applications. The ideal candidate is a hands‑on generalist who thrives in fast‑paced settings, solves complex problems, and works closely with production teams.

• Apply systems‑thinking and structured troubleshooting to resolve complex issues.
• Diagnose and remediate technology problems affecting 24/7 production.
• Identify emerging risks and implement proactive mitigation measures.

• Provide daily on‑site support for servers, clients, industrial PCs, shop‑floor devices, SCADA components, and network infrastructure.
• Ensure all IT/OT hardware and software assets are up‑to‑date, secure, compliant, and maintained.
• Participate in a rotating on‑call schedule to ensure high system availability.

• Support and contribute to administration of:
  • Windows, application, Database servers
  • Network infrastructure (switching, routing, firewalls, VPN, wireless)
  • Client systems and endpoint management
  • File shares and local storage
  • Identity and access management (AD, Azure AD)
  • Azure cloud services and hybrid environments
  • MES‑adjacent systems, SCADA components
  • Production‑critical printing and UL Certified printing systems
• Collaborate with managed service providers for enterprise‑level systems support and escalations.

• Support production personnel and plant end users.
• Plan and execute IT asset lifecycle activities.
• Partner with project managers and engineering teams on IT/OT initiatives.

• Implement and enforce cybersecurity standards aligned with IT/OT best practices.
• Support vulnerability management, access governance, patching, and audit‑readiness.
• Promote strong cyber hygiene and data protection across the site.

• Maintain accurate documentation for infrastructure, processes, and incident response.
• Contribute to and maintain IT asset management systems and CMDB entries.
• Develop training and guidance materials for plant personnel and compliance.

• 3–5 years of experience in IT infrastructure or IT/OT support (manufacturing/industrial preferred).
• Broad knowledge of servers, networking, client systems, and enterprise IT fundamentals.
• Ability to troubleshoot complex issues independently and logically.
• Solid understanding of cybersecurity, patching, identity/access management, and compliance.
• Excellent communication skills, with the ability to translate technical concepts for non‑technical users.
• Capable of working on‑site in a fast‑paced 24/7 production environment, including on‑call rotation.
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.

• Experience with Intune, Endpoint Central, and ISO imaging.
• Experience with Azure, hybrid cloud architectures, or cloud identity/security.
• Experience with OT environments, SCADA, industrial PCs, or plant‑floor automation systems.
• Experience driving MSPs or external vendors to deliver results.
• Cybersecurity/Network/Endpoint certifications.
• Siemens CPIN/CEIN certified (highly sought after).

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource‑efficient factories, resilient supply…