Business Applications Specialist

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The Business Applications Specialist delivers company‑wide business solutions through ERP and external software configuration/development, and supports all field‑based users. Responsibilities include troubleshooting, project management, and continuous mentoring of system users.

• The closest Colony branch location
• Typical hours: 8 a.m. – 5 p.m., Monday through Friday
• Moderate travel between Colony locations (including weekend travel and overtime)

• Act as the first line of application support, including support outside normal business hours.
• Support the release of new, enhanced, or repaired system applications and provide user training.
• Participate in all system implementation projects for new acquisitions.
• Serve as an ambassador of Colony at all times.
• Work closely with IT Development, corporate departments, regional teams, and branch resources.
• Assist developers, analysts, and designers in conceptualizing and developing new software programs.
• Maintain professional relationships with third‑party partners to ensure Colony is a top priority in urgent situations odors.
• Proactively keep the Senior Business Applications Specialist informed of status and open issues.
• Respond to and resolve problems efficiently and in a timely manner.
• Maintain currency of all Colony systems, policies, and procedures.
• Maintain a moderate travel schedule throughout the year with potential overtime and weekend travel.

• Analyze and assess existing business systems and procedures to drive measurable continuous improvement and increase profitability.
• Manage the definition, development, and documentation of software business requirements, objectives, deliverables, and specifications in collaboration with internal users and departments.
• možno handle development project plans, scoping, prioritization, scheduling, and implementation.
• Provide project management with tracking of the status of projects throughout the lifecycle.

• Assist in planning and facilitating the Business Assessment / Gap Analysis Process for system migrations.
• Conduct research into software product and service options to support business requirements.
• Coordinate with external vendors for efficient implementation and issue resolution.
• Prioritize and schedule applicable software improvements and upgrades.
• Conduct on‑site training for system migration and utilization.
• Develop, plan, and conduct all post‑go‑live support and advanced training.
• Provide on‑site field support during conversion and post‑go‑live hyper‑care weeks.

• Collaborate closely with business stakeholders to gather requirements, informational needs, and data sources.
• Translate business needs into a detailed business requirements document, inclusive of use cases, process flows, traceability matrices, and report mock‑ups.
• Document and articulate As‑Is and To‑Be business needs and educate users on system functionality.
• Ensure systems integrations are scalable and maintain accurate data flow from e‑commerce, fulfillment, and third‑party systems.
• Work on automating data integrations with internal and implementation partner teams.
• Stay ahead of new features and provide recommendations for continuous improvement.
• Participate in technical design reviews and audits to ensure objectives and standards are met.
• Work with direct reports and end users on usability and help desk issues.

• Hands‑on knowledge of enterprise applications, especially Epicor Prophet 21 (P21), with at least 2 years’ experience at Colony.
• Understanding of ERP workflow functionality and processes.
• Strong knowledge of common industry‑standard business practices in accounting, supply chain, distribution, and warehouse management.
• Experience with third‑party tools and add‑ons such as Boomi, Avalara, Gains, Descartes, RFSmart.
• Proven troubleshooting principles, methodologies, and issue resolution techniques.
• Excellent written and oral communication skills and proficiency in Microsoft Office.

• Experience in a…