ServiceNow - Sr Business Process Consultant
Listed on 2026-10-03
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IT/Tech
IT Consultant, IT Business Analyst, Business Systems & Technology Analysis, Systems Analyst
Location: Remote (occasional travel as needed)
Work Authorization: U.S. Citizen; must reside and work within the U.S.
Role OverviewNTT DATA is seeking a highly motivated and experienced Senior Service Now Business Process Consultant with strong Business Analyst capabilities. This dual-role position is ideal for a professional who excels in both strategic process consulting and detailed business analysis, and who can lead client engagements from discovery through delivery.
The successful candidate will serve as a trusted advisor to clients, helping optimize Service Now implementations through process alignment, requirements gathering, stakeholder engagement, and organizational change support.
Business Process Consulting- Lead functional discovery sessions and process workshops to define client-specific business process solutions.
- Advise clients on Service Now implementation best practices across ITSM, ITOM, HRSD, CSM, and other modules.
- Develop process workflows, workshop presentations, training materials, and other client-facing collateral.
- Partner with IT leaders and process owners to drive organizational readiness and solution adoption.
- Capture and document business requirements, user stories, and business cases aligned with Service Now capabilities.
- Develop and maintain end-to-end process flows and perform gap analyses to support solution design.
- Create and execute test plans, facilitate User Acceptance Testing (UAT), and support go-live activities.
- Conduct client training sessions and develop user-friendly job aids to support platform adoption.
- Serve as the primary business liaison and trusted advisor throughout the project lifecycle.
- Facilitate stakeholder demonstrations and provide solution-focused recommendations to improve process efficiency.
- Collaborate with project leadership to ensure alignment between business objectives and technical solutions.
- 5-7 years of Service Now consulting experience with hands-on expertise across multiple Service Now modules.
- 5+ years of business analysis experience, including requirements gathering, process mapping, and stakeholder engagement.
- Proven ability to facilitate client workshops and translate business needs into actionable solutions.
- 1-2 years of experience leading business process consulting engagements.
- 1-2 years of experience working within Agile environments and supporting Scrum teams.
- Strong communication, presentation, and stakeholder management skills.
Junior Level
- Certified System Administrator (CSA)
- At least one Certified Implementation Specialist (CIS) certification
Intermediate Level
- Certified System Administrator (CSA)
- At least one Certified Implementation Specialist (CIS) certification
Senior Level
- Certified System Administrator (CSA)
- One or more Certified Implementation Specialist (CIS) certifications
- Industry-recognized certifications
- ITIL Foundation Certification
- Experience with large-scale Service Now transformation initiatives.
- Strong understanding of IT Service Management (ITSM) and related business processes.
- Experience supporting enterprise-level Service Now implementations.
- Ability to work independently in a remote consulting environment while managing multiple client stakeholders.
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success.
As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity.
We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at
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