Sr. Data Center Operations Engineer

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback.

Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.

Role

We are looking for a Sr. Data Center Operations (DCO) Engineer to join our Cloud Operations team. This is a remote role in Houston, TX, reporting to the Director of Network Infrastructure in the Network Infrastructure department. In this role, you will be instrumental in deploying, maintaining, and scaling the critical physical server, network, and cabling infrastructure powering our global production data center environments.

What you’ll do (Role Expectations)

• Execute physical rack-and-stack deployments, structured cabling, and infrastructure lifecycle management across production data centers
• Triage, troubleshoot, and remediate hardware and network faults while repairing or replacing failing components
• Manage and resolve operational ticket queues, driving scheduled corrective maintenance and break/fix activities
• Coordinate and partner with engineering teams, system owners, and third-party Remote Hands technicians to validate installations
• Maintain comprehensive asset tracking documentation and support up to 50% domestic and international travel

Who You Are (Success Profile)

• You are a disciplined infrastructure specialist committed to maintaining pristine, highly available production data center environments.
• You are an adept problem-solver who excels at diagnosing and resolving complex physical hardware and network connectivity issues.
• You are a proactive collaborator skilled at directing third-party remote hands and cross-functional engineering partners.
• You are detail-oriented and take pride in precise documentation, structured cable plants, and operational rigor.
• You are adaptable and energized by hands-on technical fieldwork, balancing travel requirements with dynamic operational demands.

What We’re Looking for (Minimum Qualifications)

• Experience leveraging modern AI tools, automation, or scripting to streamline data center operational workflows and diagnostics
• 5 or more years of experience working within production data center environments, with a proven track record engaging and directing remote data center vendors
• U.S. citizenship, required due to the nature of the customers assigned to this role
• Deep technical understanding of diverse server platforms, network hardware, optics, fiber plants, and copper cabling
• Proficient with Linux/Unix command-line interfaces, BIOS configurations, and out-of-band management tools such as iLO, iDRAC, and IPMI
• Ability to lift and carry up to 50 pounds repeatedly and regularly in support of physical infrastructure deployments

What Will Make You Stand Out (Preferred Qualifications)

• Experience applying AI-assisted engineering tools and workflows to system diagnostics, infrastructure automation, documentation, or…