Manager, Pre-Sales & Professional Services

• Austin, TX, US, 78753
• Mid-senior level
• Travel Required:
  
  31%-60%
• 30-Nov-2026

An Amazing Career Opportunity fora Manager, Pre-Sales & Professional Services!!

Location: Remote, US (East Coast)

Job : 51428

The Manager, Credential Management Professional Services & Pre-Sales Engineering provides leadership for a team of Professional Services Consultants, Solution Architects, and Pre-Sales Engineers supporting Credential Management’s Identity and Credential Management, PKI, Authentication, and Access Control solutions. This leadership role is responsible for aligning technical sales engagement, solution architecture, implementation services, and customer adoption activities to drive revenue growth, customer satisfaction, and successful business outcomes.

The position serves as a trusted advisor to customers, partners, and internal stakeholders throughout the customer lifecycle—from solution evaluation and technical validation through deployment, adoption, and expansion. The role partners closely with Sales, Product Management, Engineering, Customer Success, Support, and Marketing to ensure successful delivery of HID solutions across enterprise, government, healthcare, financial services, manufacturing, and critical infrastructure markets.

The ideal candidate possesses strong people leadership capabilities, deep expertise in identity and access management, credential management, PKI, authentication, and cybersecurity technologies, and a proven track record leading customer-facing technical teams supporting complex security and digital identity programs. The role is accountable for sales revenue attainment, operational execution, team performance, delivery quality, customer satisfaction, workforce effectiveness, and technical support of strategic opportunities within Credential Management.

Who are we?

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

Identity and Access Management Solutions (IAMS):

HID Global IAM products protect more than 85 million user identities.

HID Global Identity and Access Management Solutions products protect more than 85 million user identities. At HID Global, we understand that no person, device, or workplace can go unprotected. This philosophy of Zero Trust drives us to create new advances in risk-based multi-factor authentication, leads us to secure user identities in converged access environments and drives the need to expand implementations with our industry-leading digital certificates andPKIaaSsolution to manage them at scale.

As our Manager, Pre-Sales & Professional Services, you’ll support HID’s successby:

• Leading, coaching, developing, and retaining a high-performing Credential Management Professional Services and Pre-Sales Engineering team, establishing clear performance objectives and accountability aligned with customer success, service quality, workforce effectiveness, and organizational performance.
• Achieving Credential Management sales revenue, bookings, customer retention, and growth objectives through effective leadership of Professional Services and Pre-Sales Engineering.
• Directing the delivery of implementation, integration, migration, training, consulting, architecture review, and solution validation services, ensuring consistent execution, successful customer outcomes, and adherence to delivery standards.
• Partnering closely with Sales leadership to establish governance frameworks, scalable delivery systems, and technical advisory needed to execute high-impact customer engagements, including executive briefings, customer demonstrations, architectural workshops, proof-of-concept validations, across the entire customer lifecycle.
• Serving as the senior escalation…