Strategic Workforce Management & Insights Lead
Listed on 2026-10-06
-
IT/Tech
Data Analyst -
Management
Richemont Iberia SL in Grand Prairie, TX is seeking a Workforce Management & Insights Manager to lead the WFM team within the Client Relations Center. You will oversee forecasting, scheduling, reporting, and analytics to optimize staffing, SLA performance, and customer satisfaction while ensuring security and compliance.
The role emphasizes developing capacity plans, mentoring WFM specialists, delivering dashboards and KPIs, and partnering with cross-functional teams to implement best practices
We have an opening for a Strategic Workforce Management & Insights Lead in Grand Prairie, TX, United States within Human Resources, IT & Technology.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Strategic Workforce Management & Insights Lead role in the description above.
We appreciate your interest in this position.
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