Operations Specialist

Overview

Operations Specialist (22324) at PGL (Perimeter Global Logistics).

• Confer with supply chain planners to forecast demand or create supply plans that ensure availability of materials or products.
• Monitor forecasts and quotas to identify changes or to determine their effect on supply chain activities.
• Define performance metrics for measurement, comparison, or evaluation of supply chain factors, such as distribution cost or availability.
• Analyze customer needs to determine how to increase service scope, reduce waste, or optimize customer service.
• Develop procedures for coordination of supply chain management with other functional areas, such as sales, marketing, finance, production, or quality assurance.
• Assist with the negotiation of prices and terms with suppliers and/or vendors.
• Meet with suppliers to discuss performance metrics, to provide performance feedback, or to discuss production forecasts or changes.
• Implement new or improved supply chain processes.
• Design or implement supply chains that support business strategies adapted to changing market conditions, new business opportunities, or cost reduction strategies.
• Monitor supplier performance to assess ability to meet quality and delivery requirements.
• Participate in the coordination of new facilities implementation.
• Analyze information about supplier performance or procurement program success.
• Select transportation solutions to maximize economy by combining shipments or consolidating warehousing and distribution.
• Develop or implement procedures or systems to evaluate or select suppliers.
• Document physical supply chain processes, such as workflows, cycle times, position responsibilities, or system flows.
• Develop forecasts or standard cost lists.
• Assess appropriate material handling equipment needs and staffing levels to load, unload, move, or store materials.

• Understand and utilize all standard procedures
• Generating P.O.D. exception reports for your station
• Utilize exception reports as tracing worksheets
• Utilize all pertinent aspects of the PGL phone system
• Utilize all pertinent published resources
• Obtain proof of deliveries on all shipments generated by your station
• Give proof of deliveries, flight information, shipment history and other computer accessed information upon client request
• Utilize the computer system on every call received or made
• When requested, be able to supply Shipment location and status, Last action taken on the shipment and full shipment history
• Follow up on every shipment generated by your station
• Recognize potential challenges in routing and pay special attention to them
• On every call, note all pertinent information received or given in the memo section of the alert screen
• Update any changes in regards to routing in the Routing section of the Alert screen
• Accrue accurate cost, looking out for the financial interest of our clients and PGL
• Justifying agent charges by noting any special requirements relevant to the services provided
• Send out information to start the preliminary carrier claims process
• Generate turnover log for fellow employees each day

• Education and Experience
  Years of
  
  Experience:
  
  1-3 years of logistics services and/or warehouse fulfillment experience
• AOG experience a plus
• Hazmat certification a plus
• Experience With All Requisite Compliance And Regulatory Requirements
  Willing to work variable schedule, including overtime, weekends and holidays
• Education:
  
  Industry related degree and/or certification

• Knowledge
  Transportation — Principles and methods for moving freight or goods by air, rail, sea, or road, including the relative costs and benefits.
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services.
• Public Safety and Security — Knowledge of policies, procedures, and strategies to promote effective security operations.
• Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• English Language — Knowledge of English language structure and grammar.

• Skills
  Active Listening, Speaking, Critical Thinking, Negotiation, Time Management, Complex Problem Solving, Social Perceptiveness, Coordination,…