Accounts Receivable Senior Associate

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups.

That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups.

That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

The Accounts Receivable Senior Associate is responsible for accurate and timely cash application, recording bad debt, researching and resolving unapplied cash, and supporting accounts receivable inquiries. This role partners with internal Finance teams, business units, engagement executives, Partners and Managing Directors, and supports client-facing inquiries and portal administration.

• Assure timely and accurate posting of monies due to the partnership, including posting of lockbox and other cash receipts.
• Process amounts that are no longer collectable, written off as bad debt.
• Work with business units to resolve unapplied cash balances.
• Respond to inquiries related to client balances and/or applied payments.
• Prepare customer refunds due to over payments.
• Monitor a shared inbox and respond to accounts receivable inquiries from clients and internal team members.
• Assist with onboarding, setup, maintenance, troubleshooting and documentation for client portal accounts.
• Learn, document and consistently execute detailed, multi-step accounts receivable processes.

• Minimum 2 to 3 years of Accounts Receivable experience, with a strong understanding of cash application and accounts receivable processes.
• Ability to work effectively both independently and as part of a collaborative team.
• Strong oral and written communication skills, with the ability to communicate effectively with internal and external stakeholders.
• Proficiency in Microsoft Office, including SharePoint; intermediate Excel skills with Pivot Tables and lookup formulas preferred.
• Flexibility in a changing environment and a desire to learn.
• Strong attention to detail and the ability to manage multiple priorities and follow issues through to resolution.
• Ability to learn, document and manage detailed, multi-step processes.
• Experience in professional services, accounting, consulting, legal or another client-service environment preferred; experience supporting a high-volume or complex AR function is a plus.
• Experience with Workday, Service Now, Icertis or Ariba is a plus.
• Experience with third-party client portals, including account setup, registration, maintenance, troubleshooting and documentation, is a plus.
• Experience…