Specialist - Cash App & Receivables

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services - and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Acrisure is seeking a Specialist in Cash App & Receivables to join our team in Grand Rapids. This role reports to the Senior Manager for the functional area in Accounting & Finance Operations. The Cash App & Receivables Specialist supports the accurate and timely execution of processes within the function. This role works closely with their peers, our Accounting automation partner/offshore delivery team, internal stakeholders, the functional Senior Manager, and the Business Process Owner team to ensure accuracy, resolve issues, and maintain process consistency.

This role acts as a hands‑on subject‑matter expert, supporting day‑to‑day functional activities, addressing escalations, and contributing to continuous improvement initiatives.

• Serve as the primary onshore escalation point for Operations staff and offshore delivery teams, taking ownership of complex issues, ensuring timely resolution, and providing clear communication across all stakeholders.
• Drive process consistency and improvement by analyzing recurring issues, coordinating with offshore leads, sharing best practices, and supporting training/documentation to reduce future escalations and strengthen overall service delivery.
• Assist in the development and enhancements of processes through streamlining tasks and improving efficiency.
• Develop and maintain strong relationships with Accounting automation partner/offshore delivery team, Operations, Growth, Accounting, & Finance teams, addressing escalations, inquiries, and resolving discrepancies in a professional and timely manner.
• Stay up-to-date and in compliance with industry regulations and best practices. Implementing and maintaining accounting policies, procedures, and controls to ensure compliance with regulatory requirements and company guidelines.
• Identifies potential financial risks and raises these issues, along with suggested solutions, to leaders and Operational Excellence.
• Participate in special projects and initiatives as assigned, demonstrating flexibility and adaptability in a fast‑paced environment.
• Ensure accurate and timely completion of tasks related to carrier invoices and payments.
• Works closely with offshore delivery teams to ensure high-quality and consistent processing that meet our SLAs, performing regular quality audits.
• Support training documentation and knowledge sharing for both onshore and offshore teams.
• Participate in UAT (User Acceptance Testing) for system enhancements or process changes.

Required Qualifications

• Strong understanding of Cash App & Receivables operations
• Demonstrates ability to navigate, problem solve, and complete complex processes
• Exceptional attention to detail and accuracy, with the ability to analyze complex financial data.
• Initiative to complete work without the prompting of others.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with agency partners,…