Student Financial Services Office Coordinator

Classification
:
Part time hourly, 28 hours per week

Reports to
:
Associate Director of Student Accounts

Cornerstone University is searching for a coordinator in the student financial services office. The ideal candidate will possess excellent organization qualities as well as a customer service mindset. Review of candidates will begin immediately.

Other duties may be assigned

• Acts with the highest standard of conduct, attitude, confidentiality and appearance as a visible agent of Cornerstone University
• Acquires and remains current on financial aid information, resources, and policies
• Offers excellent customer service to students, parents and university staff
• Assist drop-in and phone inquiries of prospective and current students, parents and agency representatives
• Maintains computer and paper files as required. Updates name, address and phone number changes in Colleague
• Monitors the SFS general email account and voice messages
• Processes the incoming mail, document tracking and initial reviewing of information needed to complete undergraduate, graduate, and Seminary students’ financial aid files
• Processes award letter corrections for students who decline loans and other awards
• Assists with office mailing projects including, but not limited to, award letters, bills, missing information letters, textbooks, and merit letters
• Maintains office supply inventory
• Maintains archived student files
• Coordinates loan exit process
• Maintains interoffice communications
• Coordinates tracking of completed forms such as Remission, Student Financial Agreement, FERPA, MPN/ENT loan forms
• Assists in other areas as specified by the Supervisor or Director

• Associate’s degree or equivalent experience
• Customer Service attitude
• Excellent one‑on‑one and phone skills and the ability to relate to students and parents
• Detail‑orientated

These core commitments convey who we are, what we believe and how we live and work together in community .

• A personal relationship with Jesus Christ and an active Christian commitment.
• A theology that supports the values and mission of Cornerstone University core commitments evidenced by an ability to affirm and sign the university’s doctrinal statement, “The Cornerstone Confession.”
• Four other foundational pillars, along with the university’s mission and confession, form Cornerstone’s Core Commitments.
  • The Cornerstone Christian World View
  • The Cornerstone Academic Vision
  • The Cornerstone Beautiful Christian Community
  • The Marriage and Human Sexuality Position Statement

Employees are expected to faithfully attend an evangelical and biblical church whose core beliefs and practices are consistent with Cornerstone’s confession and core commitments.