Receptionist, Administrative​/Clerical

Responsible for staffing the front desk and acting as lobby monitor. Duties include but are not limited to:

• Execute receptionist duties, such as answering phones, greeting the public, distributing appropriate information to visitors and routing messages
• Act as lobby monitor for incoming groups and visitors
• Open the building in the morning and secure the building before leaving for the day
• Maintain appropriate voicemail messages for incoming calls including nights, weekends, concert days and checking messages each morning
• Provide administrative assistance as needed for other staff members including:
  • Support Box office with ticket orders and database entry
  • Support School of Music with database entry
  • Assist with events as needed during the day
  • Support with various mailings and other projects
• Handle credit card charges as needed for various income activities such as rentals, merchandise sales, donations and tuition

• The position reports to the Executive Director.
• The receptionist maintains working relationships with all other staff members as pertains to the various departments of School of Music, Event and Facility, Development and Box Office
• The receptionist maintains positive relationships with staff, ticket buyers, donors, and the public at large visiting and communicating with SCMC

• Ability to learn SCMC’s database platforms for ticketing and donations
• Strong oral and written communication skills
• Computer literacy in Microsoft Word and Excel
• Commitment to working with shared leadership and in cross-functional teams, as well as independently
• Create positive and friendly atmosphere as the person welcoming people into the building
• Ability to manage multiple projects at a time

• Previous office experience
• High comfort level with interacting with the public
• Willingness to work some nights and weekends

If you are looking for a long-term, positive, team-focused position in an established performing arts organization, please submit cover letter and resume to Cathy Holbrook by October 9, 2026 to cathy.

St. Cecilia Music Center
24 Ransom NE
Grand Rapids, MI 49503

Hours of Operation: 9am-5pm Monday – Friday
* * SCMC will be open for scheduled events outside of the regular hours of operation.