Probation Services Technician

Court Name/Organization Michigan Western Probation and Pretrial Services

Overview of the Position The Probation Services Technician provides specialized technical, administrative, and clerical support to probation officers and specialists. The incumbent provides assistance to officers in a wide range of areas, including supervising a low intensity administrative caseload, verifying and compiling information for investigations, coordinating with other agencies, drafting reports and correspondence, data quality assurance, specialty program contracting functions, and performing similar duties, as assigned.

• Supervise a low-intensity administrative caseload by monitoring non-compliant behavior of persons under supervision and completing associated casework. Duties may include answering questions, sending correspondence, tracking monthly reports, conducting financial and criminal record checks, and communicating non-compliance to Supervising U.S. Probation Officer.
• Administer the district’s inactive caseload including processing collateral law enforcement requests, conducting records checks, conducting and/or initiating investigations and preparing reports for the court
• Provide technical and administrative support for officer specialty programs, as assigned. Programs may include Location Monitoring, Drug and Alcohol Treatment, Evidence Based Practices, or Sex Offender and Cyber Crime. Duties may include processing invoices, maintaining records, data entry, and performing administrative monitoring and searches of seized electronic devices.
• Assist officers in performing investigations (which do not require field work), including running records checks through local/national databases, conducting inquiries with collateral agencies, collecting documentation, compiling criminal histories, and preparing reports
• Perform various duties utilizing the automated case tracking system, including opening and closing cases, updating case information, and generating reports. In addition, perform quality assurance administrative duties to ensure accuracy of data, files, and records.
• Assist with the district’s pending release lists and track release dates to ensure prerelease processes are completed timely
• Assist with training new officers and support staff as it relates to operational support procedures and policies
• Manage additional auxiliary responsibilities or assignments such as maintaining inventory of accountable property or government vehicle fleet coordination
• Provide general clerical office support including answering phones, receiving and distributing mail, providing reception assistance, and ordering and maintaining office supplies
• Perform other duties as assigned

Minimum Qualifications:

• High School graduation or equivalent
• One year of general experience
• One year of specialized experience
• Skill and ability to analyze and reconcile information/data from databases, reports, and paperwork for the purpose of reconciliation, problem solving, and case management
• Ability to communicate and interact effectively with a wide variety of people, both orally and in writing, and provide professional customer service
• Ability to manage multiple priorities and high volume of paperwork with recurring deadlines
• Above average skill in the use of automated equipment including word processing, spreadsheet, and database applications, and various other types of software for the purpose of performing administrative office functions

Preferred Qualifications:

• Current or previous clerical and/or administrative work experience in a court, law enforcement, or other legal field environment
• Experience with electronic case filing systems
• Additional specialized experience beyond the…