Detail Supervisor

Immaculate Dealer Solutions (IDS)

Immaculate Dealer Solutions (IDS) is a dealership-focused vehicle detailing and reconditioning company serving dealerships throughout West Michigan and surrounding areas. Established in 2026 following its separation from Crystal Clean, IDS is committed to delivering exceptional service, maintaining high-quality standards, and building strong partnerships with its dealership clients.

At IDS, we believe success starts with our people. We strive to create a culture built on accountability, teamwork, professionalism, and a shared commitment to serving our customers well.

The Detail Supervisor is responsible for overseeing daily detailing operations at an assigned dealership location, ensuring vehicles are completed safely, efficiently, and to IDS quality standards. This role combines hands-on detailing expertise with team leadership, workflow coordination, employee development, and operational accountability.

The ideal candidate leads by example, communicates effectively, takes ownership of daily performance, and maintains strong working relationships with dealership personnel and IDS leadership. The Detail Supervisor is accountable for team productivity, vehicle quality, timely completion of work, and consistent execution of company procedures while keeping the Area Manager informed of site performance, staffing needs, and operational concerns.

• Lead daily detailing operations by establishing clear expectations, communicating priorities, and promoting a culture of accountability and teamwork.
• Assign and delegate work to Lead Detailers and Detailers based on workload, staffing, and dealership priorities.
• Conduct daily team huddles to review workload, communicate updates, and align the team on production goals.
• Coach team members on productivity, workmanship, safety, and adherence to company standards.
• Assist with employee onboarding, hands‑on training, and ongoing skill development.
• Address routine employee concerns and performance issues professionally, escalating matters to the Area Manager when appropriate.
• Lead by example and maintain a positive, professional, and service‑oriented work environment.

• Perform and oversee the responsibilities associated with Detailer I, Detailer II, and Lead Detailer positions as operational needs require.
• Coordinate daily vehicle flow to ensure work is prioritized appropriately and completed within expected timelines.
• Monitor workload, staffing, and production throughout the day, adjusting assignments as needed to maintain efficiency.
• Ensure vehicle photography and required reconditioning‑related tasks are completed accurately and entered into the appropriate systems.
• Maintain accurate operational records and update the company Portal, workload tracker, and performance documentation.
• Open and/or close the shop independently when assigned, following established company procedures.
• Identify operational challenges and communicate staffing, equipment, workflow, or resource needs to the Area Manager.

• Perform quality inspections to ensure vehicles meet IDS detailing standards and dealership expectations before delivery.
• Ensure vehicles are completed accurately, consistently, and on time.
• Address quality concerns promptly and coordinate corrective work when necessary.
• Maintain clear, professional communication with dealership sales staff, management, and other personnel regarding vehicle status, priorities, and completion timelines.
• Build and maintain strong working relationships with dealership partners by demonstrating reliability, responsiveness, and a commitment to exceptional service.
• Communicate customer feedback, service concerns, and opportunities for improvement to the Area Manager.

• Ensure all team members follow company safety procedures, vehicle‑handling requirements, cleaning protocols, and standard operating procedures (SOPs).
• Maintain a clean, organized, and adequately stocked work area.
• Monitor detailing equipment, tools, and supplies to ensure they remain in good working condition.
• Report equipment issues, supply shortages, safety concerns, and maintenance needs promptly.
• Safely move and park vehicles on dealership property when authorized and in accordance with company procedures.
• Support consistent adherence to IDS policies, operational…