Director – Sales Operations

Director – Sales Commission Operations

Acrisure

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting‑edge technology and top‑tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.

Job Summary

Acrisure is seeking a Director – Sales Commission Operations to join our growing team in Grand Rapids, MI. This role will be responsible for managing and administering operational sales programs in conjunction with operational leaders, legal, finance, compliance, and human resources functions. The role requires close collaboration with cross‑functional teams, senior leaders, and others to drive seamless integration and consistent application of compensation policies.

Responsibilities

• Work closely with finance, accounting, and HR to ensure seamless integration and consistent application of compensation policies.
• Oversee the accurate and timely calculation and payout of sales commissions, manage commission tables, and ensure compliance with policies.
• Investigate and address commission disputes, providing clear communication and justifications for decisions.
• Continuously review and enhance the processes and systems that support sales compensation administration.
• Generate detailed reports on sales performance and compensation data, providing insights to NAR leadership.
• Partner with Legal Operations, Risk, and HR teams to establish program governance and processes to improve visibility, efficiency, and decision‑making.

Qualifications

• Strong collaborator who quickly builds trust and effective working relationships with senior leaders, sales employees, attorneys, and cross‑functional partners.
• Excellent written and verbal communication skills, including the ability to distill complex legal or regulatory concepts into clear, actionable information for varied audiences.
• Proven ability to synthesize data and metrics into meaningful insights and impactful executive reporting.
• Motivated self‑starter who anticipates needs, drives solutions, and identifies opportunities to enhance commission processes.
• Ability to manage multiple priorities and work effectively with teams across geographies and time zones.

Education and Experience

• Bachelor’s degree in Business, Accounting, or a related field.
• 5+ years of experience managing and leading cross‑functional projects or programs in an operations, legal, compliance, or accounting environment.
• Experience in accounting and/or sales/commission processes required.
• Strong Microsoft Office skills required, including Excel and PowerPoint.
• Experience utilizing Epic preferred.
• Global or multinational experience a plus.

Pay Details

The base compensation range for this position is $179,010 – $242,190.

Candidate Expectations

Candidates should be comfortable with an on‑site presence to support collaboration, team leadership, and cross‑functional partnership.

Why Join Us

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Employee Benefits

• Physical Wellness:
  Comprehensive medical, dental, and vision insurance; life and disability insurance; fertility benefits; wellness resources; paid sick time.
• Mental Wellness:
  Generous paid time off and holidays;
  Employee Assistance Program; and complimentary Calm app subscription.
• Financial Wellness:
  Immediate vesting in a 401(k) plan; HSA and FSA options; commuter benefits; employee discount programs.
• Family Care:
  Paid maternity and paternity leave (including adoptive); legal plan options; pet insurance coverage.
• … and so much more.

Employee benefits are subject to eligibility and waiting periods. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting

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