Operations and Business Support Manager

Recruitment Specialist | Camira - Designers & manufacturers of sustainable textiles 🍃

Camira are a multi-award-winning textile manufacturer with two centuries of heritage and a forward‑thinking approach to innovation and sustainability. Camira designs and manufactures environmental fabrics for the commercial, public transport and residential sectors.

The Operations & Business Support Manager is a critical, multi‑functional role responsible for overseeing daily operations across Camira’s North American business. The individual will directly manage the warehouse team, lead purchasing, coordinate with UK operations, oversee inventory levels, and support commercial decision‑making. Acting as the primary day‑to‑day operational leader, the manager will ensure the business runs smoothly, issues are resolved quickly and communication flows effectively across teams and time zones.

• Adhere to the Camira Code of Conduct and comply with all relevant quality, environmental, health & safety, data protection, and corporate legislative requirements.
• Serve as the operational lead when the President is travelling, ensuring continuity across all business activities.
• Coordinate cross‑functionally with Sales, Customer Service, Warehouse, Planning, Finance and UK teams.
• Support execution of business priorities, operational improvements and commercial initiatives.
• Provide structured updates, escalates risks early and maintain alignment with leadership.
• Directly lead the warehouse team, overseeing staffing, scheduling, training and performance management.
• Ensure efficient receiving, storage, picking, packing, dispatch and returns processes.
• Implement clear standards for accuracy, safety, organisation and housekeeping.
• Identify process improvements to increase throughput, reduce errors and enhance service levels.
• Maintain compliance with all health & safety standards and internal procedures.
• Manage purchasing of bought‑in fabrics, sample components and operational supplies.
• Maintain accurate purchase orders, lead times and supplier communication.
• Resolve supply issues, quality problems or delivery delays proactively.
• Work closely with UK supply chain teams on replenishment, stock forecasts and supplier performance.
• Oversee inventory levels, SKU performance, aging stock and inventory turns.
• Analyse demand patterns and support decisions on stock adjustments and purchasing requirements.
• Ensure ERP data accuracy for stock, pricing, cost and lead times.
• Support new product launches with initial stocking and sample inventory planning.
• Act as the operational bridge between US and UK for planning, purchasing, supply chain and logistics.
• Communicate operational priorities and issues clearly, ensuring timely resolution.
• Maintain strong relationships with UK production, planning and customer service teams.
• Work closely with Customer Service to ensure strong service levels, accurate order flow and timely communication.
• Manage the relationship with the external sample provider and ensure SLA adherence.
• Support sales teams by ensuring adequate stock of sample books, memos and promotional materials.
• Provide operational and inventory reports to support forecasting, budgeting and decision‑making.
• Track warehouse KPIs, purchasing performance, service metrics and sample turnaround.
• Identify cost‑saving opportunities, efficiency improvements and service enhancements.

• 3–7 years’ experience in operations, warehouse leadership, supply chain or purchasing.
• Hands‑on leadership experience managing hourly warehouse staff.
• Strong organisational and multitasking skills across varied responsibilities.
• Experience with ERP systems (Net Suite, SAP, Microsoft Dynamics or similar).
• Strong Excel and analytical capability.
• Excellent communication skills; confident working across teams and geographies.
• Ability to operate independently, make decisions and manage workload with minimal supervision.

• Experience in textiles, manufacturing, distribution or materials‑based industries.
• Background supporting commercial or customer service teams.
• Experience liaising with international teams or…