Senior Manager of Retirement Plan Services

Behind the Title

The Senior Manager of Retirement Plan Services is responsible for delivering high-quality service and operational excellence for the firm's retirement plan clients. This role supports service delivery across plan administration, participant services, and advisor support, ensuring regulatory compliance, operational accuracy, and an exceptional client experience. The Senior Manager of Retirement Plan Services will manage the internal sales process, develop talent, and support the firm's strategic growth through deep expertise in qualified retirement plans with a focus on client satisfaction and retention.

• Serve as the senior point of contact for complex or high-value 401(k) plan sponsor relationships
• Lead client review meetings, addressing plan performance, service metrics, compliance updates, and strategic enhancements
• Oversee day-to-day service operations, including plan setup, conversions, ongoing administration and distributions
• Ensure operational excellence across contributions, loans, hardship withdrawals and participant transactions
• Identify operational inefficiencies and lead process improvement initiatives to enhance scalability, automation, and service quality
• Partner with operations, technology, and compliance teams to implement system enhancements and policy updates
• Collaborate closely with financial advisors and support teams to promote client growth and retention
• Provide guidance on plan design, service models and onboarding strategies
• Coordinate accurate and timely CRM data entry to support real-time sales tracking and revenue projections
• Develop and oversee proposal preparation for prospects and clients, collaborating across internal teams to deliver high-quality content
• Monitor service quality metrics and ensure client deliverables are consistently met
• Support talent development through coaching, mentorship and knowledge-sharing
• Perform additional duties and special projects as assigned

• Bachelor's Degree; an equivalent combination of education and experience may be considered
• 7-10 years of experience in the retirement plan industry
• Series 6, 63 and 65 licenses required (or willingness to obtain)
• Strong financial and technical aptitude with deep knowledge of qualified retirement plans
• Proficiency in Excel, Word, and Power Point
• Experience with financial and investment planning applications such as Envestnet, eMoney, Tamarac and Advyzon
• Proven ability to manage complex workflows with accuracy and attention to detail
• Strong follow-up and organizational skills
• Warm, friendly personality with the ability to build trust and connections
• A willing attitude with a "no job is beneath me" mindset
• High level of autonomy and accountability with a "get it done" approach
• Clean U-4 and U-5 history

Our culture is our secret sauce. Here's what we live by:

• We're Not Selling Perfection, Just Being Real:
  Focus on genuine interactions and personal authenticity.
• Be a Pro:
  Proofread your work. Be punctual. Own your outcomes.
• Win or Learn:
  Embrace feedback and stay curious without letting ego get in the way.
• Celebrate the Wins:
  Acknowledge progress. Share success.
• The Best is Yet to Come:
  Be optimistic and positive in your vision.
• Entrepreneurism is the Greatest Form of Charity:
  Innovate to create impact. Help clients do the same.
• Pay it Forward:
  Help others without keeping score.
• Practice Purposeful Abandonment, Don't Fall in Love with Your Homework:
  Prioritize what matters and keep learning.
• Every Yes is a No;
  Every No is a Yes:
  Be intentional with your commitments.
• News Doesn't Happen in the Newsroom:
  Be in the know by staying engaged. Get out there and take action.
• Practice Professional Courtesy:
  Recognize that your decisions and actions have impact; seek to understand the broader scope before jumping into action.
• Assume Positive Intent:
  Trust first. Verify later.
• Be an Aspirin:
  Start with "yes," and make others' lives easier.
• Don't Bury the Headline:
  Communicate what matters clearly and early.
• Stand Up for Teammates in Rooms They Are Not In:
  Loyalty and advocacy are key.
• Everything Happens for a Reason:
  Stay grounded and open-minded. See the possibility, even if it wasn't the outcome you hoped for.

We embrace a strong culture that provides clear and consistent messaging. We provide the tools and training needed to support career development and allow for growth opportunities. We achieve our goals through a spirit of collaboration and cooperation. We improve through our learns and we celebrate our wins.

• Competitive base salary
• Bonus structure tied to individual and company performance
• 100% employer paid medical, dental, vision, disability and life insurance for employees
• 401k retirement plan with profit sharing
• Paid time off and company-recognized paid holidays

If you're seeking a role where expertise meets service excellence and meaningful client impact – and…