Vice President of Product

The Vice President of Product leads the strategy, priorities, and performance of Terryberry’s employee engagement SaaS portfolio. This leader translates business strategy and customer needs into a focused roadmap, delivered capabilities, and measurable customer and business results. This role helps Terryberry win new customers, retain existing customers, and expand relationships by making its products easier to implement, administer, use, and grow with.

Reporting to the President and serving on the senior leadership team, this role leads SaaS product management and partners closely with Technology, Sales, Marketing, and Customer leadership. The role owns SaaS product strategy and product management, collaborating with the leaders of complementary offerings to deliver a connected customer experience. The successful candidate brings strong commercial judgment, sets clear direction, stays close to customer and product details, and develops a team that follows through on commitments.

• Translate Terryberry’s business and growth strategy into a clear SaaS product vision and prioritized roadmap, with measurable outcomes, investment choices, and delivery commitments.
• Prioritize investments based on customer evidence, commercial impact, effort, and dependencies. Balance new capabilities with improvements to existing products, making clear tradeoffs that support acquisition, retention, and expansion.
• Own product measures such as adoption, engagement, usability, and time to value. Share accountability with commercial and Customer leaders for SaaS growth and retention, and demonstrate how product investments contribute to those results.

• Spend time directly with customers, prospects, and users. Combine interviews, product usage data, support trends, churn reasons, and win and loss feedback to identify the problems that matter most.
• Stay close enough to the details to explain the customer problem, the proposed solution, and how success will be measured. Validate assumptions before committing significant development resources.
• Understand competitive capabilities and market expectations, using that knowledge to guide differentiated, practical product decisions.

• Lead product managers in translating priorities into clear requirements, user workflows, acceptance criteria, and measurable outcomes. Ensure work is sufficiently defined and validated before development begins.
• Partner with the Technology leader on achievable release plans, capacity decisions, quality, and dependencies across SaaS platforms and connected systems.
• Own the quality and timeliness of product decisions, requirements, and scope management. Track commitments with Technology, surface risks early, resolve blockers, and take corrective action when delivery slips or scope grows.

• Make products easier to implement, administer, and use. Drive a consistent, intuitive experience across the portfolio, reducing customer effort and accelerating time to value.
• Increase the value customers receive from existing capabilities and create clear paths to adopt additional products. Use feedback and analytics to address friction, improve participation, and support retention and expansion.
• Measure releases against intended customer and business outcomes after launch. Use the evidence to improve, expand, simplify, or retire capabilities and inform future investment decisions.

• Partner with Product Marketing on positioning, packaging, pricing recommendations, and launch plans that make the value of the full SaaS offering clear to customers and the market.
• Ensure Sales,…