Supplier Performance Analyst Associate

This position follows a hybrid work model and requires onsite presence four days per week.

Make an impact where supply chain, problem-solving, and patient care come together. As a Supplier Performance Analyst Associate, you’ll play an important role in managing product defects and recalls across the health system, partnering with suppliers and internal teams to investigate issues, coordinate resolutions, and help ensure products are handled safely and effectively. If you enjoy digging into problems, collaborating across teams, and seeing the direct impact of your work, we’d love to hear from you.

The Supplier Performance Analyst Associate plays an important role in supporting the organization’s product defect and recall processes across the health system. This position partners closely with suppliers, Supply Chain, Risk, Compliance, and operational teams to investigate product concerns, coordinate product recalls, and ensure issues are appropriately documented and resolved.

The Analyst will manage product defect reports from initial notification through supplier investigation and resolution, including gathering information from internal teams and communicating with suppliers. The role also supports product recalls by identifying affected inventory, coordinating with locations to locate and remove recalled products, managing product returns, and supporting required reporting and documentation.

This is a hands‑on role that combines supplier coordination, investigation, regulatory process management, data tracking, and physical product handling. The position may also coordinate product returns, return merchandise authorizations (RMAs), credits, and shipment of affected products back to suppliers

• Manage and coordinate product defect reports, including gathering information from internal stakeholders, documenting concerns, communicating with suppliers, and tracking supplier investigations through resolution.
• Support system‑wide product recalls initiated by suppliers or the FDA, including gathering recall information and identifying where affected products are located.
• Partner with locations and operational teams to identify, remove, and return affected inventory, including verification of applicable product and lot information.
• Coordinate the physical handling, packaging, and return of recalled or defective products to suppliers with appropriate documentation.
• Work closely with Risk, Compliance, Supply Chain, suppliers, and other internal stakeholders to appropriately investigate and resolve product concerns.
• Coordinate supplier returns, RMAs, credits, and related follow‑up activities.
• Maintain accurate documentation and tracking of product defects and recalls from initial notification through closure.
• Support required FDA reporting and recall response activities within applicable timelines.
• Monitor product defect and recall activity and provide reporting and analysis to appropriate stakeholders and leadership.
• Identify opportunities to improve product defect and recall processes, tracking, communication, and overall program effectiveness

Required

• Bachelor’s Degree or equivalent preferably in Business, Finance, or Supply Chain

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top‑notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope.

Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.