Customer Service Manager
Job in
Grand Rapids, Kent County, Michigan, 49503, USA
Listed on 2026-01-08
Listing for:
SpartanNash
Full Time
position Listed on 2026-01-08
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Manager, Customer Success Mgr./ CSM, Event Manager / Planner -
Management
Client Relationship Manager, Event Manager / Planner
Job Description & How to Apply Below
-1 [Department Supervisor] As a Customer Service Manager at Spartan Nash, you'll:
Oversee customer service operations, ensuring high-quality service and satisfaction;
Develop and implement customer service policies and procedures;
Train and mentor customer service staff to enhance performance;
Analyze customer feedback and identify areas for improvement;
Collaborate with other departments to resolve customer issues efficiently;
Monitor and report on service metrics to senior management.
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