Community Assistant

Job Details:

Job Location:

The Lofts at 5 Lyon - Grand Rapids, MI, Salary Range: $15.00 - $17.00

Hourly, About the Role

As a Community Assistant, you’ll help create an exceptional resident experience by providing outstanding service, coordinating community events, and supporting day-to-day operations. This role blends customer service, administration, and creativity — perfect for someone who enjoys working with people and building community spirit.

You’ll work closely with the Community Director and property team to keep things running smoothly, ensure resident satisfaction, and help make your property a great place to live.

• Greet residents and visitors with warmth and professionalism.
• Address resident inquiries, requests, and concerns promptly and respectfully.
• Follow up to ensure resident needs are met and satisfaction remains high.

• Assist with leasing activities, including tours, applications, and lease preparation.
• Maintain accurate resident records, move-in/move-out documentation, and rent payments.
• Help manage phone calls, emails, and scheduling.
• Support the upkeep of property appearance, common areas, and amenities.

• Plan and organize resident events and activities that build community connection.
• Coordinate with vendors and partners for event logistics.
• Promote events through flyers, newsletters, and social media.
• Gather resident feedback to improve engagement efforts.

• Assist with marketing campaigns, online listings, and social media updates.
• Conduct market research and help identify opportunities to enhance property visibility.
• Participate in local outreach to promote the community and attract prospective residents.

• Ability to sit, stand, walk, and move throughout the property for extended periods while performing marketing, outreach, and administrative duties.
• Ability to occasionally lift and carry items weighing up to 25 pounds, including event materials, supplies, and other small items.
• Ability to climb stairs and access all areas of the community as needed.
• Ability to frequently use a computer and phone for communication, data entry, and administrative tasks.
• Ability to communicate clearly, professionally, and effectively in person, by phone, and in writing with residents, vendors, and team members.

Join Acme Residential, where we invest in our people just as much as our properties. We offer career growth, a supportive team environment, and one of the best benefit packages in the industry.

• Competitive pay
• Bonus & commission opportunities
• Generous paid time off (vacation, holidays, sick, parental leave)
• 401(k) with company match
• Employee housing discounts
• Medical, dental & vision coverage
• FSA, pet insurance, tuition reimbursement
• Career development, paid training, & employee recognition programs

Benefits and perks may vary by position, property, employment status, scheduled hours, and applicable policy or plan terms. Not all listed benefits or perks are available to every role, and eligibility is determined by Acme Residential’s applicable policies and business requirements.

This job description is not intended to be all-inclusive. Duties, responsibilities, and activities may change at any time with or without notice.

• Previous customer service experience (property management or hospitality preferred).
• Strong communication, interpersonal, and multitasking skills.
• Detail-oriented with excellent organizational abilities.
• Proficiency with Microsoft Office; experience with Yardi is a plus.
• Experience creating or supporting social media content and basic digital marketing efforts (e.g., posting, engagement, promotions).
• Familiarity with major social media platforms (Instagram, Tik Tok, Facebook) and comfort using them in a professional setting.
• Flexibility to work evenings or weekends as needed.