Crew​/Service Desk

Art Craft Display, Inc.

Job Description Position:
Crew Member/Service Desk Department:

- Grand Rapids

Reports to:

General Manager Approved by:
Jeannie Kapusto Date: 9.9.26

Summary:

Customer Service Desk Associate/Crew supports the process of event management within the event & hospitality industry. Responsibilities include providing excellent communication and customer care to both exhibitors and vendors. This person will manage a service desk during expos/conventions/ trade shows, which entails assisting exhibitors with onsite orders, payment processing, and questions. Additional duties may include routine administrative work and other functions to assist the operations of the company when needed.

You will be expected to work as a crew member when not operating the service desk.

Service Crew members play an instrumental part in the success of each event. Crew members are responsible for installing and dismantling pipe/drape, tables, chairs, carpet, displays, signs, and other equipment as requested by the customer for trade shows, exhibitions, festivals, and other special events. Crew members have the responsibility to ensure events are set up and dismantled to meet strict deadlines and that equipment is handled with care.

This is a part-time position with hours ranging on average 20-25 hours per week. Must be available for flexible scheduling (must be available for all three shifts: days/nights/weekends).Pay is $19.00 per hour based on previous experience.

Essential Functions:

Labor Crew member primary; service desk as needed

Operates office machines and credit card terminals

Operates the Service Desk at events and successfully delivers positive customer experience.

Notifies General Manager when a service call is needed on equipment only after measures have been made to correct the problem

Attend staff meetings as required

Installs and dismantles pipe, drape, exhibits, furniture, carpet, and related hardware as guided by blueprint

Constructs portable installations according to specifications

Assembles and installs prefabricated parts to reconstruct traveling exhibits from sketches submitted by client

Installs decorations such as flags, banners, and signs on or in buildings, exhibit halls, and booths to achieve special effects

Works with clients and supervisors to ensure show or event is set up as planned

Maintains, repairs, and cleans equipment

Reviews client orders to ensure all equipment is ready for show Loads and unloads materials for show

May drive loaded vehicle to and from shows

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This position requires the ability to lift and/or carry up to 50 pounds. The employee is required to reach with hands and arms, bend, stoop, kneel, twist, crawl, and stand/walk for extended periods of time. Specific vision abilities required include corrected close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Corrected hearing to a normal range is required.

Required

Education and Experience:

Graduation from high school or GED equivalent with knowledge of general office practices.

Part-Time Benefits Overtime may be available at timesPTO time available on an accrued basis

Referral Bonus’ given

Competencies:

Ability to read and comprehend instructions, correspondence, and memos

Ability to write correspondence

Excel at basic math skills

Ability to understand and carry out detailed written or oral instructions

Be detailed and highly organized

Delivery with an exceptionally positive customer experience.

Presence of time management skills and ability to meet critical deadlines

Demonstrates teamwork and collaboration

Takes initiative to work on additional projects not detailed in job description

Displays flexibility in scheduling and task management

Displays ethical conduct

Demonstrates exemplary attendance

Works in a safe manner

Ability to present information in one-on-one and small group situations to customers, clients, and other employees of the organization

Must have a phone to utilize a phone application to accurately clock in/out Ability to utilize and understand current scheduling methods (electronic or printed)
Proficient in office systems including Paycom, Outlook, Microsoft Office products, and other software required by Art Craft Display.