More jobs:
Customer Supp Tech, Associate
Job in
Grand Rapids, Kent County, Michigan, 49528, USA
Listed on 2026-10-26
Listing for:
PSG Global Solutions
Full Time
position Listed on 2026-10-26
Job specializations:
-
Customer Service/HelpDesk
Technical Support, HelpDesk/Support -
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Duration: 8 month contract (possible to extend)
- Must be flexible to work any hour of the day and weekends.
- Responsible for answering phones, processing emails, and processing self service tickets within industry and team guidelines using the knowledge base to resolve issues and questions.
- Also will be asked to staff go-live and upgrade phone lines.
- These individuals will need to be flexible in their shifts, and will be required to be onsite.
- Professional demeanor, friendly, ability to follow rules and standard operating procedures, typing skills, documentation skills, as well as the ability to follow specific instructions.
- Attendance and timeliness are important as well.
- At least 1 year of customer support (not necessarily IT but preferably) experience.
- Experience with the use of Microsoft Office products
This is an urgent job opportunity. Please send your updated resume to mevangelista or call me at my number3.
Position Requirements
10+ Years
work experience
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