Call Center Student Assistant

Work Hours/Schedule Flexible;
Mon-Fri 7:45am-6pm (must be available 15-28 hrs/week).

Description
Provide excellent customer service which includes: general and specific information regarding the college and the admissions/registration and testing processes. Ability to work with students of various ages, ethnic and cultural backgrounds, and experiences.

• Answer multi-line phone system with top notch phone skills and professionalism.

• Provide accurate information on the breadth of college departments, programs and services on the phone.

• Comfortable using/learning new technologies and assisting with technology issues.

• Present a positive, knowledgeable image for the College, and provide quality customer service, by answering multi-line telephone system.

• Assist students with registration.

• Assistant all students with questions related to enrollment through answering inbound calls.

• Assist students with setting up and using MyGRCC.

• General office duties assigned by the Call Center Coordinator.

Requirements

• Must possess excellent communication and telephone answering skills.

• Must be articulate and have a good command of the English language.

• Must have a minimum of 6 months customer service experience.

• Prior knowledge of GRCC campus and student services a plus but not required

• Basic computer, word processing and internet skills and a willingness to learn Microsoft Office and People Soft.

• Ability to function effectively with a large staff and work together as a team.

• Must have a positive attitude and enjoy working with people.

• Possess good organizational, problem solving and customer relations skills or willingness to learn.

• Self-disciplined and have a strong work ethic.

• Dependable, punctual, and have a good attendance record.

• Willing to assist with different job functions as needed during peak times.