Front Office Assistant

Job Description

At Smile, our passion is to reimagine dentistry and how people experience it. To that end, we focus on doing one thing better than anyone else…easy, integrated dental care. Smile is West Michigan’s first and only multi‑specialty dental practice, combining adult dentistry (Smile), pediatric dentistry (Little Smiles), and orthodontics (Smile Orthodontics). Our offices in Grand Rapids, Grand Haven, North Muskegon, and Holland provide a one‑stop destination for the dental needs of the entire family.

Our dental front office associates are the heart of our practice – they are the first and last impression we make on our patients. The front office team plays an essential role in ensuring the office runs smoothly and in delivering best‑in‑class patient care.

By joining our team, you will have:

• Work‑Life Balance:
  Monday‑Thursday 7:40 am‑5:00 pm, 1st & 3rd Fridays 7:40 am‑1:00 pm
• Time Off:
  Up to 3 weeks PTO + 8 paid holidays (PTO rolls over!)
• Parental Leave:
  Up to 3 weeks paid
• 401(k) Match
• Health Benefits:
  
  Medical, dental, vision, HSA & FSA + earn up to $2,000 / yr when selecting our quality care plans
• Employee Assistance Programs:
  Free 24/7 support for personal, financial & legal issues
• CE & Growth: SPEAR access + continuing education
• Wellness Perks: $28 / month gyms, 12 K+ on‑demand workouts when selecting our quality care plans
• Pet Insurance:
  Flexible plans + 24/7 telehealth for your pet

$20‑21 per hour

• Build and maintain productive schedules for doctors and hygienists
• Verify insurance coverage and fee schedules while completing full insurance breakdowns for patients
• Complete pre‑authorizations and referrals as appropriate; gather all necessary information for claim processing
• Coordinate financial agreements and consent forms for the patient’s financial responsibility of dental treatment
• Assist patients with understanding their treatment plan and increase dental case acceptance
• Assist with patient check‑in, registration, and maintain patient health and dental records with strong attention to detail and adherence to HIPAA privacy practices
• Ensure efficient office operations, including distribution/response to mail, scheduling, answering and returning phone calls, responding to patient billing inquiries, and directing workflow as necessary

• Customer service experience
• Dental office experience (preferred)

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All your information will be kept confidential according to EEO guidelines.

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer are required. Must be able to lift up to 15 pounds at times.