Director of Quality & Engineering - OEM

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries.

We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

19006

Full Time

Warehouse/Distribution

Maple Grove, MN / Grand Rapids, MI / Franksville, WI

The Director of Quality and Engineering is responsible for leading the organization's Quality Management System (QMS), Engineering, and Technical Services in support of Sales and Operations across AIS. This role requires deep expertise in quality and engineering, as well as the ability to develop, implement, and manage systems that ensure customer satisfaction. It involves process analysis and cross‑functional leadership across sourcing, procurement, operations, sales, and value analysis/value engineering (VA/VE).

• Be Curious, Be Open‑Minded :
  Embrace lifelong learning; ask questions when things don t make sense and explore alternatives.

• Passionate Team Player :
  Build and execute plans while considering company‑wide impact. Lead cross‑functional teams to accomplish objectives.

• Say‑Do :
  Make decisions, communicate them clearly to stakeholders, and take ownership of outcomes.

• Get to Yes :
  Adapt and adjust to challenges with determination and creativity; find a path forward even when the solution isn t obvious.

• Customer‑Focused :
  Maintain a strong focus on delivering a best‑in‑class experience for both internal and external customers.

• Oversee and manage the consolidated Quality Management System to ensure compliance with all regulatory and certification requirements across AIS.

• Supervise quality inspection and regulatory compliance personnel responsible for product compliance and quality assurance.

• Develop and maintain tools and techniques to evaluate the quality of AIS products and services.

• Manage the Quality Collaboration and Design System to ensure continuous processing and closure of all items.

• Oversee creation and integration of system procedures and work instructions within the AIS Operations Binder, including supporting forms and documentation.

• Manage technical documentation in the Prophet 21 (P21) ERP system to ensure accuracy and consistency (e.g., part numbers, descriptions, and other critical data).

• Lead the engineering sales team to support Sales Operations with technical and engineering requirements.

• Act as the liaison between engineering, sales, and quality teams to ensure seamless coordination for non‑standard or custom goods.

• Communicate issues related to product quality or engineering with key stakeholders in a timely and effective manner.

• Ensure that all OEM, Discreet, and VMI products meet quality, regulatory, and compliance requirements, achieving a 99.95% On‑Time Delivery (OTD) rate.

• Deliver smooth, efficient services that align with customer and supplier expectations.

• Partner with Sales and customers to review VA/VE products, services, and processes as needed.

• Collaborate across departments to support Continuous Improvement projects, including Lean and Kaizen events.

• Maintain strong relationships with partner companies to incorporate lessons learned and best practices into AIS quality and technical sales programs.

• Promote and drive MSC s culture across departments, ensuring alignment with the company s vision and values.

• Participate in special projects and perform additional duties as assigned.

• Bachelor s degree in Mechanical or Industrial Engineering (or equivalent experience) required

• Minimum of 5 years of managerial experience required

• Demonstrated track record of operational control and results

• Technical drawing and engineering knowledge

• Expertise in quality systems and standards

• Excellent verbal and written communication skills

• Strong problem‑solving…