Collision Advisor​/Estimator Apprentice

At Car Center, we invest in our employees with competitive pay, excellent benefits, and a supportive team environment because we know great service starts with a great team. We don’t just fix cars; we build trust, restore peace of mind, and stand behind the people who make it all possible. Our reputation for expert repairs and exceptional service is rooted in a crew that is skilled, supported, and proud of the work they do.

Location: Grand Rapids, MI

Job :129

# of Openings:1

Full Time Hourly (Non-Exempt)

Schedule:

8am - 5pm, Monday through Friday

Car Center is an I-Car Gold multi-location, growing company that pride ourselves on our winning, and team-focused culture. We offer an exceptional customer experience as well as many insurance relationships, both of which keep our shops very busy.

Our Core Values provide us with not only a stable workplace but a fun work environment.

Come work with a great team at our Kentwood location!

The essential functions include, but are not limited to the following:

• Assist with day-to-day business including answering phones, accurately entering data into CCC, assisting customers, etc.
• Collaborate with senior estimators in r eviewing damaged vehicles with customers and insurance adjusters
• Collaborate with senior estimators in writing accurate, profitable damage reports and taking required photos for insurance submission and electronic filing
• Ordering parts for repair orders and collaborating with Centralized Parts team for best margin
• Effectively communicate with customers, colleagues, insurance adjusters and rental companies on the status of vehicle repairs
• Shadow and assist support roles within the shop to gain greater knowledge and skills and offer support as skills increase
• Maintain exceptional customer service (following Customer Core Six, Proven Process, and EDGE Guides)
• Cover out-of-office estimators within the company during (at any locations as needed)
• Cover out-of-office CSR/Parts Coordinators within current location as needed
• Help diagnose potential production issues within the shop
• All other duties as assigned

Valid and clean driver’s license (required for insurance purposes)

Experience with CCC estimating system (preferred)

I-Car training (preferred)

Strong ability to take initiative and follow-through

Builds strong rapport and relationships with adjusters, customers, team members, etc.

Solid administrative skillset and attention to detail

Quick assimilation to the Company Core Values, Customer Core Six, Proven Process, and EDGE Guides

Strong & professional communication skills (verbal and written)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Ability to withstand environmental conditions of Auto Body Shop
• Ability to withstand all weather conditions
• Ability to work on a computer for long/extended periods of time
• Ability to transport vehicles from shop to shop as needed

• Benefits:
  Health, Vision and Dental Insurance, Employee Life Insurance, 401k with company matching, etc.
• Paid Time Off and Holidays
• Clean Well-Maintained Work Environment
• Awesome Team Culture

• Do the right thing, work hard, have fun, stay humbly confident. The team comes first.
• Exceptional Distinct Guest Experience (E.D.G.E.)
  • Proactive Customer Service
• Respectful Accountability
  • Collect all the facts first, deliver with respect. Teachable moments = opportunity for…