Float Teller, Part Time​/S - Medical Mile

Position: Float Teller, Part Time (M/W/F/S) - Medical Mile
** What You’ll Get:** (note varied offerings based on role and hours)
* Promote a positive member experience leading to member retention through proactive engagement, building trusting relationships with members.
* Identify and address member needs, offering information and guidance about products and services that align with their financial goals.
* Provide friendly, professional, and efficient service to all members, ensuring a high level of satisfaction.
* Resolve conflicts and de-escalate adverse situations, ensuring positive outcomes for both members and LMCU.
* Accurately perform basic and advanced teller transactions in accordance with LMCU’s policies and procedures. Transactions include deposits, withdrawals, transfers, loan payments, check cashing, check ordering, and wire requests.
* Maintain and balance a cash drawer daily, ensuring that all cash assigned, received, and disbursed is accounted for.
* Consistently demonstrate accuracy and attention to detail when processing transactions to ensure smooth daily operations.
* Demonstrate strong risk management practices, including knowledge of fraud prevention guidelines and robbery procedures. Utilize resources, best practices and consultative conversations to identify red flags for risk and fraud prevention.
* Ensure compliance with LMCU policies, procedures, and regulatory requirements, including handling cash, processing transactions, and managing member data and monitoring for fraudulent activity.
* Adhere to all security protocols, ensuring the safety of both members and employees in the branch environment.
* Demonstrate and apply in-depth knowledge of all LMCU products and services, including their benefits and features. Ability to compellingly present solutions to members’ financial needs that are uncovered through consultative conversations.
* Actively identify opportunities to refer members to appropriate products and services based on their financial needs.
* Contribute to branch goals by meeting individual referral and service targets, driving the growth of the organization through member education and product promotion.
* Continuously improve knowledge of LMCU products, services, policies and systems through regular training and self-development.
* Identify opportunities to educate members on the features and benefits of LMCU’s digital platforms helping them leverage technology to meet their banking needs, keeping members up to date on emerging technology.
* Responsible for staying up-to-date on all branch systems, operations, and technology to provide accurate and efficient service.
* A minimum of one year up to three years of similar or related experience, including preparatory experience.
* Previous cash handling experience and knowledge of financial products and services preferred.
* High school diploma or equivalent (required); some college coursework or banking experience is a plus.
Working with LMCU you can grow and advance in your career and work with talented teams that help you become better each and every day.  As an employee you can have confidence in knowing your work is having an impact by supporting our mission of serving our members’ lifetime financial needs.  Lake Michigan Credit Union is fundamentally different than a bank, both in our structure and mission.

Our goal has always been to do what is best for our members. This approach guides every decision we make and every service we offer. As a credit union, our goal isn’t to generate profits for shareholders, it’s to improve the lives of our members. LMCU is consistently rated in the top ten in the nation for Return of the Member by Callahan & Associates, meaning we give back more to our members in the form of higher rates when they save and lower rates when they borrow.

At LMCU, the emphasis on delivering real value to our members has been job one, since day one.

As one of the largest credit unions in the nation for several years running, LMCU has earned many awards and accolades such as inclusion as one of the 101 Best and Brightest Companies to Work For Nationally and being recognized by Forbes as a Great Place to Work. As an employee, you'll enjoy a stimulating, professional atmosphere, supported by the latest technology, training, and development.

We recognize that a healthy balance between work, home life, and play is essential to our employees and our success. We offer a friendly, respectful and inclusive work environment, fun employee activities and rewarding community involvement opportunities.

You’ll love working here at Lake Michigan Credit Union!
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