Administrative Intake Support Specialist - Nights

Administrative Intake Support Specialist - Full Time Nights

Join to apply for the Administrative Intake Support Specialist - Full Time Nights role at Pine Rest Christian Mental Health Services

Who Are We?

We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are the third largest non‑profit behavioral health system in the country, with a 220‑acre main campus and a network of clinical sites across Michigan. We are a tight‑knit community of healers who witness the impact of our life‑changing work each day.

Job Details

• Cost Center: 151 Contact Center
• Scheduled Weekly
  
  Hours:
  
  36
• Work Shift:
  
  Third Shift (United States of America)

What Will You Do?

As an Administrative Intake Support Specialist, you’ll provide intake phone triage, customer reception, registration, external courtesy communication, and complete admission in accordance with patient needs.

Principal Duties And Responsibilities

• Professionally and calmly handle crisis calls to determine appropriate next steps in the assessment process.
• Complete phone triage intake for all HRS admission referrals.
• Review, monitor, and collect program data, providing evaluation to enhance data.
• Work effectively and collaboratively in a multi‑disciplinary team to ensure an excellent patient experience.
• Perform related office duties such as patient registration, insurance verification, and courtesy phone calls.
• Manage and implement emergency procedures for the organization.
• Manage switchboard operations for the organization, directing customers to the requested persons.
• Orient patients to the assessment process and complete admission paperwork.

What Does This Role Require?

Education/Experience

• Associate degree or equivalent knowledge, skills, experience, and abilities required.
• Ability to provide culturally inclusive care with a wide range of individuals in a diverse community setting.
• Interpersonal relationship skills necessary to relate to a wide variety of internal and external contacts including patients and families, multi‑disciplinary treatment team members, other hospital employees, and a variety of individuals in the social sphere of the patient under treatment.

What Benefits Do We Offer?

• Medical, dental, vision & life insurance plans
• 403(b) retirement match contribution by Pine Rest
• Generous PTO for full and part‑time employees
• Tuition assistance & loan forgiveness
• Employee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.
• Partnership with Davenport University provides generous discount on tuition for employees and family members.

Notice

Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All new employees are subject to a criminal background check and education verification which may include sending a copy of your high school diploma, GED, or college transcripts. Successful completion of a drug screen prior to employment is also part of our background process.