Patient Care Technician; EMT​/Paramedic

Position Summary

The Patient Care Technician (PCT) is an essential member of the clinical care team, responsible for delivering high-quality support to both patients and clinical staff across a wide range of medical and administrative tasks. This role includes the delivery of direct patient care, coordination of services, clinical procedures, and laboratory assistance. The PCT is a skilled essential member of the team that has training as an emergency medical technician or paramedic.

• Coordinate patient scheduling with attention to timeliness and patient needs.
• Verify insurance eligibility, benefits, and authorizations to ensure coverage prior to service delivery.
• Assist with point‑of‑service payments, billing inquiries, and financial documentation.
• Serve as a liaison between patients, providers, and administrative staff to facilitate communication and resolve concerns.
• Support a safe, clean, and welcoming environment for all patients and staff.

• Performs patient care duties, tasks, and procedures under the direction of the physician and as delegated by the Registered Nurse.
• All clinical tasks and direct patient care are performed only as trained and permitted under organizational policies, and in accordance with state licensure requirements.
• Obtains and accurately records patient data including vitals, weights, visual acuity and other data collection activities using appropriate techniques.
• Appropriately applies and operates clinical equipment for cardiac monitoring, blood pressure and pulse oximetry monitoring, and temperature evaluation.
• Performs 12‑lead ECGs.
• Adheres to infection prevention policies and guidelines.
• Maintain cleanliness and organization of exam rooms and equipment.
• Ensure adequate inventory of medical supplies in patient care spaces and assist with restocking as needed.
• Assist with patient ambulation and transport within the clinic.
• Assist with setup and application of Durable Medical Equipment (DME), including splints and orthopedic supports.
• Prepare examination rooms and assist with common procedures, including, but not limited to:
  • Laceration repairs
  • Incision and drainage (I&D)
  • Wound care
  • Epistaxis management
• Accurately documents clinical information into the Electronic Health Record (EHR) system.
• Assists with medication management and intravenous access as delegated and in accordance with State of Michigan licensure and clinic policy/procedure.

• Conduct phlebotomy as well as specimen collection and processing procedures with proper labeling and documentation.
• Performs point‑of‑care testing (POCT) on blood, urine and other specimen types as trained and delegated.
• Assist with preparing specimens for send‑out laboratory services.
• All laboratory activities must comply with CLIA regulations and site‑specific laboratory protocols.

• Adhere strictly to HIPAA guidelines to maintain patient confidentiality and data security.
• Comply with OSHA regulations, including proper handling and disposal of sharps and hazardous materials.
• Demonstrate understanding of blood borne pathogens and appropriate use of Personal Protective Equipment.
• Adheres to onsite emergency preparedness and disaster responses.
• Assists in safety reporting as applicable.

• High school diploma or equivalent required.
• BLS Certification is preferred prior to start and required within 30 days of hire.
• State of Michigan Licensure as an Emergency Medical Technician (EMT) or Paramedic.
• Previous experience in healthcare, familiarity with EHR systems, and a strong understanding of clinical workflows are strongly preferred.

• Ability to multitask in a fast‑paced environment.
• Basic clinical knowledge and commitment to maintaining clinical accuracy.
• Detail‑oriented with strong organizational skills.
• Comfortable working collaboratively with a multidisciplinary team.
• Excellent verbal and written communication and interpersonal skills.
• Knowledge of industry regulations and compliance requirements.

The physical demands described here are representative…