Registration Intern

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PER DIEM Grand Rapids, MI, US

3 days ago Requisition

Job Description

Title: Registration Intern

Location: Must be willing and able to travel to the following locations:

• 1111 Leffingwell Ave. NE, Grand Rapids, MI 49525

Schedule: Per Diem:
Office hours range Monday-Friday 8AM-8PM and Saturday 9AM-5PM

About Us

Orthopaedic Associates of Michigan (OAM)is proud to be West Michigan’s most established orthopaedic practice. Our physicians and team members provide exceptional, individualized care for patients of all ages. As the most comprehensive independent provider of musculoskeletal care in the region, we provide total care from diagnosis, to treatment, and all the way through rehabilitation.

Patients at OAM will have access to our Specialized Surgeons, Physical and Occupational Therapists, MRI and X-ray services, and orthopaedic bracing. Patients are also able to receive care from our Bone Health Clinic, OAM Now Urgent Orthopaedic Care Clinic, and Surgery Center at Mid Towne – all of which are committed to optimizing their treatment outcomes.

Our teams work together to maximize and adjust treatment quickly and easily, resulting in a smoother, faster recovery for patients. From neck to toe, and from traumatic injuries to chronic conditions, patients will receive compassionate care that will allow them to embrace their full potential. Patient goals are our goals – we will restore their health so they are functioning as fully as possible in the activities they love at home, work, and in everyday life.

Position Summary

As a Registration Intern at OAM, you will be responsible for ensuring that patients receive the best care from the very beginning. You will provide excellent customer service when greeting patients and collecting their information, making sure that their visit with us starts off smoothly. You will also be in charge of checking patients out after their visits, which includes scheduling return appointments.

This Registration Intern role requires that you have excellent communication skills, along with the ability to remain detail-oriented while multi-tasking.

• Greet patients and visitors upon arrival and maintain a courteous and professional manner at all times.
• Collect patient information and ensure all necessary forms are completed and signed.
• Assist patients in scheduling return appointments while remaining cognizant of the provider’s scheduling preferences.
• Ensure that patients have all of the necessary information they need regarding follow up and future appointments prior to leaving the office.
• Assist patients in understanding their account activity as it relates to charges, insurance billing, reimbursement, and patient balances. Educate the patient regarding OAM Financial Policy.
• Collect any copayments, deductibles, and/or outstanding balances from patients.
  • Accurately post payments and provide patients with receipts.
• Enter charges from the fee ticket by assigning the appropriate ICD-9 and CPT numeric codes based upon the provider descriptions.
  • Identify and services and/or procedures that require modifiers and post accordingly.
  • Verify that all patient encounters are accounted for and posted to the appropriate patient account.
• Consult with clinical staff or provider regarding any charge/coding questions.
• Reconcile posting activity at end of day. Ensure security of change fund and daily deposit are in accordance with operating procedure.
  • Research and correct any posting errors.
  • Report cash shortages to supervisor.
• Answer and transfer phone calls.
• Reach out to appropriate OAM personnel to assist with any questions that require…